Help Desk Software Vital for Globalization

Summary: Choosing the right IT help desk software solution enables business continuity

Computer remote access services and products are likely to experience 34 percent year-over-year growth until 2010, according to IDC forecasts. The main motivating factor driving this growth is globalization, referred to by IDC as the "great disrupter". Inherent in globalization is the need for remote access to corporate applications and data, and technical support. However, choosing the right remote desktop support solution can be complex and costly. To help you make the choice that's right for you, Bomgar^TM offers two webcasts that enable you to determine and evaluate the criteria, features and costs of the different help desk software solutions.

The first webcast, Remote Support in 2007: Solution Requirements, featuring Nathan McNeill, Bomgar's VP product management, reviews the basics: architecture, general requirements, platform support, integration, customization, security, compliance and reporting, total cost of ownership and other cost considerations, productivity features, and easy of use. ITs and help desk managers can also receive a template spreadsheet to evaluate these criteria and prepare RFPs and RFIs.

In the second webcast, Remote Support Roulette: Which Solution Do I Choose?, Bomgar Founder Joel Bomgar, Matt Healey, Senior Research Analyst IDC, and John Ragsdale, VP of Research for the Service and Support Professionals Association (SSPA), discuss the pivotal criteria to consider when evaluating IT help desk software, the key differentiating factors of the leading solutions on the market, and how to choose the solution that suits your needs.

Globalization is key to expansion in today's world. Remote access to enterprise data and applications enables business continuity. For more information on choosing the right computer remote access solution for your executives, employees and customers, watch Remote Support in 2007: Solution Requirements and Remote Support Roulette: Which Solution Do I Choose? For more information on providing remote desktop support to your clients with Bomgar's IT help desk software, contact Bomgar or visit the company website.

Bomgar is the worldwide leader in secure, appliance-based remote support. The company’s award winning solutions enable organizations to improve IT support efficiency by securely accessing and managing virtually any system – Mac, Linux, BlackBerry and Windows Mobile smartphones plus all versions of Windows. Over 5,000 leading companies around the world have deployed Bomgar’s enterprise-class solutions to transform their IT support functions and significantly improve operational efficiency and customer satisfaction while dramatically reducing costs. Bomgar is a privately-held company headquartered in Ridgeland, Mississippi with offices in Atlanta, San Francisco, Washington DC, Paris and London. In 2009, Bomgar was named one of the 500 fastest-growing companies in the US by Inc. Magazine.

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