Recent Press Articles

08/30 | Bomgar introduces new Apple-friendly platform – Mississippi Business Journal

August 30, 2010 – 12:03 pm

Bomgar Corporation has introduced the latest version of its Bomgar Appliance — Version 10.5.2 — which now offers new remote support features for devices using the Apple iOS platform, including the iPhone, iPad and iPod touch.

Bomgar enables customers to run custom configuration profiles on their iOS devices, automating routine support tasks beyond just e-mail and calendar configuration, including configuring device security policies, VPN settings, Wi-Fi settings, Exchange account settings and certificates that permit iOS users to work with a variety of systems. Read More

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08/26 | Beyond Buy-in – Campus Technology

August 26, 2010 – 9:30 am

As its student body became more and more geographically dispersed, Central Michigan University (CMU) of Mt. Pleasant had to come up with a way to provide technology support to its growing base of non-traditional students, as well as faculty and staff.

Previously, the 25,000-student institution used onsite visits to handle the job–a strategy that proved unviable in today’s distance education age. Add in the fact that tech-savvy students have come to expect online forms of support, such as chat, and it was clear that CMU needed a better system.

“We noticed that our online enrollment was growing tremendously,” said Jeffrey McDowell, help desk manager for CMU’s Office of Information Technology. Between 2005 and 2007, for example, the school’s online enrollment doubled, making the task of “supporting online students from anywhere” challenging for the institution, said McDowell.

“It’s really a double challenge because on one hand students have to connect to the school and access learning materials,” he explained, “and on the other they aren’t in close proximity to us, so they can’t just bring in their laptops or have a technician run over to their classrooms to solve technology problems.” Read More

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08/26 | Bomgar Promotes Remote Management of Apple iPhones, iPads – MSPMentor

August 26, 2010 – 9:00 am

Bomgar, which specializes in appliance-based remote support, has launched the latest update to their Bomgar Appliance. The appliance now offers remote support features for devices the Apple iPhone and iPad (devices running Apple’s iOS). Like a growing list of IT companies, Bomgar apparently wants to make it easier for businesses and service providers to manage Apple devices in the enterprise.

Bomgar has made things easier by automating “common” iPhone and iPad configuration issues. Bomgar hopes this will drastically reduces the time needed by MSPs, corporate IT and end-users to configure email, Wi-Fi, VPN and other iPad and iPhone settings. Read More

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08/25 | The Coming War over the Help Desk – IT Business Edge

August 25, 2010 – 12:00 pm

There’s a war coming for control over the help desk in large corporate environments.

At most of them, there are two groups of IT professional providing help-desk service. The first is the traditional PC group that supports Windows and Macintosh PCs. The second group focuses on telecommunication services, including smartphones.

But as smartphones and now tablets such as the iPad become mainstream, there will be a tussle over who is ultimately responsible for help-desk services.

For example, Bomgar, a provider of help-desk software, this week added support for iPhone and iPad devices to the Bomgar appliance. Nathan McNeil, vice president of product strategy for Bomgar, says that given the amount of investment that large companies have made in traditional PC help desks, the odds are good that these folks soon will assume responsibility for smartphones and tablets, too. Read More

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08/25 | Bomgar Adds Apple OS Functionality in Bomgar Appliance – TMC.net

August 25, 2010 – 12:00 pm

Left seemingly rotting away over a decade ago, kept alive by a cash infusion from its arch-rival Microsoft (News – Alert), Apple’s products are now the eyes, and in the hands of seemingly every individual and business. If a consumer or employee doesn’t have an Apple product they keep watch over what that company produces next in case they want to take a bite (byte?) from it or what the vendors of their computers, smartphones or entertainment devices do in response. Nearly one in three companies in North America and Europe currently supports the Apple iPhone, according to Forrester Research (News – Ale rt), and sales for the iPad have surpassed 3.2 million units.

The popularity of Apple’s products means for businesses that their CIOs can no longer afford to ignore the time their support team is spending to help users configure these devices, whether they’re owned by the company or individuals.

That’s where Bomgar Corporation, which makes secure, appliance-based remote support tools, comes in. The latest 10.5.2 version of its Bomgar Appliance now offers new remote support features for devices using the Apple iOS platform, including the iPhone, iPad and iPod touch, making it easier for IT organizations to deal with the influx of iOS devices within enterprises. Read More

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08/25 | Bomgar Updates Remote Support App – MobileMarketing

August 25, 2010 – 9:00 am

Bomgar Corporation, which specialises in secure, appliance-based remote support, has released the latest version of its Bomgar Appliance app, which offers new remote support features for devices using the Apple iOS platform, including the iPhone, iPad and iPod touch. Bomgar says that version 10.5.2 of its secure support appliance makes it easier for IT organizations to deal with the influx of iOS devices within the enterprise. By automating common iPhone and iPad configuration issues, the company says, Bomgar drastically reduces the time IT and end-users spend configuring settings for email,wi-fi, VPN and more. Read More

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08/24 | Bomgar Releases New Remote Support Features for the iPhone and iPad

August 24, 2010 – 7:55 am

Bomgar Enables Customers to Run Custom Configuration Profiles on Apple Devices, Automating Routine Support Tasks from Email to Wi-Fi

RIDGELAND, Miss. – August 24, 2010 – Bomgar Corporation, the worldwide leader in secure, appliance-based remote support, today introduced the latest version of its Bomgar Appliance, which now offers new remote support features for devices using the Apple iOS platform, including the iPhone, iPad and iPod touch. Version 10.5.2 of Bomgar’s one-of-a-kind secure support appliance makes it easier for IT organizations to deal with the influx of iOS devices within the enterprise. By automating common iPhone and iPad configuration issues, Bomgar drastically reduces the time IT and end-users spend configuring settings for email, Wi-Fi, VPN and more.

Nearly one in three companies in North America and Europe currently supports the iPhone , according to Forrester Research, and sales for the iPad have surpassed 3.2 million units . CIOs can no longer afford to ignore the time their support team is spending to help users configure these devices, whether they’re owned by the company or individuals.

Bomgar enables customers to run custom configuration profiles on their iOS devices, automating routine support tasks beyond just email and calendar configuration, including configuring device security policies, VPN settings, Wi-Fi settings, Exchange account settings, and certificates that permit iOS users to work with a variety of systems. Running a configuration profile works just like installing an app, making it simple for Bomgar administrators to give users access to secure, controlled content. Plus users don’t have to enter a chat session with support to receive the configuration profiles; they’re instantly available to users based on settings selected by the administrator. A video of the new features can be viewed on the Bomgar YouTube channel.

After setting up an Apple configuration profile in the free Apple iPhone Configuration Utility—available online from Apple Support—administrators use the login interface in Bomgar to make the profile available to their end-users. Users download and apply the content to their devices based on settings the administrator chooses, in the manner determined by the administrator.

“Today’s employees and customers expect to be able to use their mobile device of choice to conduct business, but IT support teams don’t have time to help each individual configure their device,” said Troy Harrison, VP of product management at Bomgar. “Giving enterprises the tools to automatically and securely configure the iPhone and iPad is another step in our commitment to providing the most robust and secure remote support features for mobile devices. We’re closely evaluating the evolution of the various mobile platforms, and we’ll continue to provide customers with the most advanced remote support options possible as new devices hit the market.”

The initial iOS support features expand Bomgar’s wide range of remote support capabilities for today’s most popular smartphones. For BlackBerry and Windows Mobile devices, Bomgar also allows IT to access the screen and troubleshoot as if physically in front of the mobile device, remotely navigating the mouse and keyboard through the smartphone’s interface.
For more information about Bomgar and the latest version of the Bomgar Appliance, please visit: http://www.bomgar.com/10.

About Bomgar Corporation

Bomgar is the worldwide leader in secure, appliance-based remote support. The company’s award winning solutions enable organizations to improve IT support efficiency by securely accessing and managing virtually any system – Mac, Linux, iPad, iPhone, BlackBerry and Windows Mobile smartphones plus all versions of Windows. More than 5,000 leading companies around the world have deployed Bomgar’s enterprise-class solutions to transform their IT support functions and significantly improve operational efficiency and customer satisfaction while dramatically reducing costs. Bomgar is a privately-held company headquartered in Ridgeland, Mississippi with offices in Atlanta, San Francisco, Washington DC, Paris and London. In 2009, Bomgar was named one of the 500 fastest-growing companies in the US by Inc. Magazine.

iPhone, iPad and iPod touch are trademarks of Apple Inc.
BlackBerry is a registered trademark of Research in Motion Limited.
Windows Mobile is a registered trademark of Microsoft Corporation.

Liz Shulof
Director of Public Relations, Bomgar Corporation
Lshulof@bomgar.com
770.407.1876

Posted in 2010 Press Releases, Media Coverage | Tagged iPad, iPhone, Remote Support | Comments Off

08/17 | Back to School with Bomgar University: IT Organizations Learn to Increase Remote Support ROI

August 16, 2010 – 12:52 pm

Bomgar Introduces New Training Program to Help Customers Realize Full Potential of Remote Support Solutions

RIDGELAND, Miss. – August 17, 2010 – Bomgar Corporation, the worldwide leader in secure, appliance-based, remote support software, today announced a new modular training program to help customers increase the ROI of their Bomgar solutions. Remote support has become increasingly critical for enterprises as they strive to securely support a wide range of systems and devices for employees and customers spread across the globe. Bomgar University offers both in-person and on-demand training courses to help IT organizations address these challenges, while reducing administration time, adopting best practices and lowering operational costs.

“Globalization, remote workers and mobile devices are all increasing IT complexity, requiring our customers to depend more on their remote support solutions,” said Nathan McNeill, co-founder and VP of product strategy at Bomgar. “We developed Bomgar University to arm our customers with the knowledge and skills required to leverage Bomgar throughout their entire organization, helping them to not only improve support operations, but also get more bang for their buck.”

Bomgar University is designed for IT technicians and customer service representatives who are either administers or users of Bomgar. The courses feature in-depth customer use cases to demonstrate how using a range of Bomgar feature combinations can dramatically improve call center or IT service desk operations. The Bomgar University courseware is modular, allowing organizations to pick and choose courses that align with their organizational goals, and can be completed on-site or on-demand.

Here’s what some of the training program’s beta customers had to say about their experience:

“At Bomgar University, we learned about Bomgar’s Jump technology, which enabled our support team to improve operational efficiency by accessing and managing unattended systems,” said the CSC/OCC operations manager at Cox Enterprises. “With Bomgar University, we learned best practices to utilize the solution, which increases the overall value provided by Bomgar.”
“Bomgar University will dramatically shorten the ramp-up time for new support representatives, enabling us to quickly increase the capacity of the solutions center,” said the director of technical support at PracticeWorks. “Attending Bomgar University enabled us to increase the already high level of service we’re delivering to our remote customers.”
“The Bomgar Representative Console Training helped us uncover new ways to securely deliver remote IT support to internal and external clients,” said the director of desktop and messaging services at FIS (Fidelity Information Services). “Bomgar University provided our support team with the best practices we needed to increase efficiencies. We now have plans to integrate Bomgar with our ticketing system and to utilize chat for session initiation.”

For details on Bomgar University or to enroll, please visit: http://bomgar.com/university.

About Bomgar Corporation

Bomgar is the worldwide leader in secure, appliance-based remote support. The company’s award winning solutions enable organizations to improve IT support efficiency by securely accessing and managing virtually any system – Mac, Linux, BlackBerry and Windows Mobile smartphones plus all versions of Windows. Over 5,000 leading companies around the world have deployed Bomgar’s enterprise-class solutions to transform their IT support functions and significantly improve operational efficiency and customer satisfaction while dramatically reducing costs. Bomgar is a privately-held company headquartered in Ridgeland, Mississippi with offices in Atlanta, San Francisco, Washington DC, Paris and London. In 2009, Bomgar was named one of the 500 fastest-growing companies in the US by Inc. Magazine.

Liz Shulof
Director of Public Relations, Bomgar Corporation
LShulof@bomgar.com
770.407.1876

Posted in 2010 Press Releases | Comments Off

08/16 | Is There a Memorable Brand Hidden in Your Name?

August 16, 2010 – 12:21 pm

Joel Bomgar is featured in a BNET post titled, “Is There a Memorable Brand Hidden in Your Name?.” In the post, author Donna Fenn outlines the origins of the Bomgar brand and how it fits with the six key attributes of a good brand. Read More

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08/12 | 5 Ways to Advance Your Career with Innovation – CIO Update

August 12, 2010 – 9:32 pm

Support the memory – “Support is the lens through which everything else in IT is judged, especially the CIO,” said Nathan McNeill, co-founder & VP of Product Strategy, Marketing at Bomgar. “Even if a CIO delivers ‘five-nines’ availability and reliability, if his or her support services are poor, that’s what people will remember.”

Indeed, look at the entire IT customer experience to determine what people inside your company think of you. These are the people who will speak the loudest — for or against — your advancement at this or your next employers’ (you aren’t the only one that changes jobs). Word gets around, in other words, so it’s prudent to know what that word is relative to you. Work on making sure customers’ memory of you is rock-solid. As it always has, reputation matters.

“Users don’t care about aggregate uptime if their specific issues aren’t resolved quickly,” explains McNeill. Focus on keeping customers happy and making sure they know you personally. Read More

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07/01 | Doing it right – SmartBusiness

July 1, 2010 – 4:22 pm

How Joel Bomgar found a better way to help customers through Bomgar Corp.
SmartBusiness
July 1, 2010

Joel Bomgar had grown tired of spending so much time in his car. It’s not that he had lost the energy to help his clients, he just felt there was a better way to solve IT problems and provide tech support than driving to wherever it was that someone needed help. Still in college, Bomgar began working on a prototype of a system that would enable him to view and correct problems remotely from his own desktop. Six years later, Bomgar Corp. is continuing to grow rapidly through the sales of its Bomgar box, a product that is helping clients around the world become infinitely more efficient in dealing with IT problems. Read More

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06/21 | Bomgar Unveils FIPS-Compliant Remote Access Helpdesk Tool – DarkReading

June 21, 2010 – 1:11 pm

Bomgar appliance centralizes all data and audit logs on-premise
DarkReading
Jun 21, 2010 | 03:10 PM

Bomgar Corporation, a leading provider of secure remote support solutions, announced today the availability of its Federal Information Processing Standard (FIPS) 140-2 Level 2 certified remote support product for the government sector. The new product meets stringent requirements set by the National Institute of Standards and Technology for both hardware and software, demonstrating Bomgar’s extensive commitment to security. As the industry’s only remote support provider to achieve FIPS 140-2 Level 2 compliance for its complete solution, Bomgar can now offer government agencies and heavily regulated industries the most secure remote support solution on the market. Read More

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06/15 | Marketing the Internal IT Experience – IT Business Edge

June 15, 2010 – 6:28 pm

Internal IT organizations faced with a plethora of third-party competitors might want to think about taking that advice to heart. It’s not enough anymore to deliver IT services competently; you have to make sure that the end consumer of those services remembers and appreciates the value of those services.

One of ways that Bomgar, which today released a version 10.5 of its help desk software that adds additional Blackberry and Macintosh support, is trying to help IT organizations address this issue is by allowing them to deploy a customizable service desk button on each device they support. That may not sound like much from a technical perspective, but in terms of reminding end users who has their back, it can be huge. Read more.

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06/15 | Bomgar Introduces Secure Remote Support Solution for Government Agencies – TMC.net

June 15, 2010 – 3:58 pm

Bomgar Corporation, a leading provider of secure remote support solutions, announced today the availability of its Federal Information Processing Standard (FIPS) 140-2 Level 2 certified (http://csrc.nist.gov/groups/STM/cmvp/) remote support product for the government sector. The new product meets stringent requirements set by the National Institute of Standards and Technology (http://www.nist.gov/index.html) for both hardware and software, demonstrating Bomgar’s extensive commitment to security. As the industry’s only remote support provider to achieve FIPS 140-2 Level 2 compliance for its complete solution, Bomgar can now offer government agencies and heavily regulated industries the most secure remote support solution on the market.

06/15 | Bomgar Introduces Secure Remote Support Solution for Government Agencies

June 15, 2010 – 6:00 am

First Remote Support Product to Achieve FIPS 140-2 Level 2 Certification, Validating Bomgar’s Ongoing Commitment to Security

RIDGELAND, Miss. – June 15, 2010 – Bomgar Corporation, a leading provider of secure remote support solutions, announced today the availability of its Federal Information Processing Standard (FIPS) 140-2 Level 2 certified remote support product for the government sector. The new product meets stringent requirements set by the National Institute of Standards and Technology for both hardware and software, demonstrating Bomgar’s extensive commitment to security. As the industry’s only remote support provider to achieve FIPS 140-2 Level 2 compliance for its complete solution, Bomgar can now offer government agencies and heavily regulated industries the most secure remote support solution on the market.

Bomgar’s one-of-a-kind appliance-based delivery model serves as an additional safeguard for security-conscious enterprises, government agencies, and heavily regulated industries, such as retail, hospitality, banking, insurance, medical and financial services. The Bomgar appliance centralizes all data and audit logs on-premise, avoiding the security risks inherent to SaaS-based alternatives. The FIPS 140-2 Level 2 certified appliance not only expands Bomgar’s product line, but also provides the government sector a secure solution for delivering efficient, remote support to branch offices, customers and mobile workers.

Bomgar’s unique approach to remote support has enabled the company to successfully work with thousands of leading security-conscious companies, including Novell, Humana, CapGemini, MIT, Fiserv and CSC . The recognition of the FIPS 140-2 Level 2 certification validates Bomgar’s continued commitment to providing customers with the highest level of remote support protection and validates both the software and hardware components of Bomgar’s new product.

“Bomgar doesn’t just talk the talk on security; they walk the walk,” said Dennis Scales, director of corporate IT, Fidelity National Information Systems. “Undergoing the FIPS 140-2 Level 2 validation process is one of the many ways Bomgar demonstrates that they take security seriously.”

Bomgar added several features to the new product, such as software zeroization and self-test, which allows the product to failsafe if it has been comprised or tampered in any way. These new enhancements, in combination with Bomgar’s appliance-based, on-site deployment model and secure architecture, enable Bomgar to meet the stringent IT security requirements of the federal government. In addition, the reporting features within Bomgar help businesses comply with regulations including the Payment Card Industry Data Security Standard (PCI), Sarbanes Oxley (SOX), and the Health Insurance Portability and Accountability Act (HIPAA). The new FIPS-certified Bomgar Box is currently available today. More information can be found at www.bomgar.com.

About Bomgar Corporation
Bomgar is the worldwide leader in secure, appliance-based remote support. The company’s award winning solutions enable organizations to improve IT support efficiency by securely accessing and managing virtually any system – Mac, Linux, BlackBerry and Windows Mobile smartphones plus all versions of Windows. Over 5,000 leading companies around the world have deployed Bomgar’s enterprise-class solutions to transform their IT support functions and significantly improve operational efficiency and customer satisfaction while dramatically reducing costs. Bomgar is a privately-held company headquartered in Ridgeland, Mississippi with offices in Atlanta, San Francisco, Washington DC, Paris and London. In 2009, Bomgar was named one of the fastest-growing companies in the US by Inc. 500.

Liz Shulof
Director of Public Relations, Bomgar Corporation
LShulof@bomgar.com
770.407.1876

Erin Hanley
Lois Paul & Partners
Erin_Hanley@lpp.com
512.638.5310

Posted in 2010 Press Releases | Comments Off