Press Releases

02/24 | New Enterprise Remote Support Appliance

February 24, 2010 – 5:00 am

Call Centers Serving Thousands Worldwide will Gain Rapid Resolution of IT Support Issues

Ridgeland, Miss. – February 24, 2010 – Bomgar Corporation, a leading provider of remote control tech support software, today added the B400 Remote Support Appliance to its portfolio. The product is specially designed for large IT call centers, like those at Fiserv and CSC, where thousands of support technicians require remote access to systems for timely and efficient problem resolution. With Bomgar, support reps can remotely troubleshoot a wide array of support issues – including software application or hardware configuration problems, smartphone usability issues and malfunctions on back-end switches and routers.

The B400 runs Bomgar’s award-wining remote desktop control software, which enables technicians to access remote desktops, servers and smartphones for support, regardless of operating system, location or language. Bomgar’s unique appliance-based delivery model offers IT call centers and support organizations a unified platform to address remote support issues. Enterprises can securely provide support to a dispersed end user base, overcoming the geographic barriers that can be an obstacle to efficient problem resolution.

This was a key capability when CSC deployed Bomgar’s B300 appliances: “In some cases, our clients aren’t sitting behind a desk somewhere. They’re using a satellite link to resolve an issue out in the field – often in a place where IT support is critical to their safety or mission,” said Luc Poirier, Manager of Global Desktop Systems Management Engineering at CSC. “Implementation of Bomgar was straightforward compared to other solutions we’ve used. When you’ve got 5,000-plus support reps in different countries, a unified remote support toolset is extremely powerful.”

With the new B400 appliance, large call centers with thousands of support reps can provide tech support to its customers or remote employees at one time. The B400 also improves support capacity for unattended systems. IT service organizations can deploy Bomgar on up to 6,000 managed remote desktops and initiate secure remote support sessions as needed to gain control of unattended systems for real-time technical troubleshooting. Bomgar works on Windows, Mac and Linux computers and servers. It also provides remote control of BlackBerry and Windows Mobile Smartphones as well as SSH and Telnet-enabled devices.

The Bomgar B400 integrates with LDAP, RADIUS and Kerberos, allowing support organizations to manage user access in a centralized, automated fashion. It produces a detailed support audit trail of activity, including videos of remote support sessions to help large IT call centers simplify administration as well as better meet compliance and security policies.

About Bomgar Corporation
Bomgar Corporation specializes in appliance-based remote support software. Bomgar allows companies to connect to remote clients and co-workers via the Internet anywhere in the world in seconds. The product allows organizations to optimize remote support by accessing end-user systems for real-time incident resolution, eliminating the frustration of phone-only tech support. Bomgar provides enterprises with an unparalleled level of security and scalability, while enhancing IT resource management with the benefits of a virtualized help desk. Backed by venture capital, Bomgar has grown steadily since its inception in 2003 and has thousands of customers and strategic partners worldwide. Based in Ridgeland, Miss., the company is also one of the fastest-growing software companies in America ranked by the 2009 Inc. 500.

BOMGAR Contacts:
Justin Brock
Manager of Product Marketing
jbrock@bomgar.com
601-607-8251

Lauren Whittenberg
Lois Paul & Partners
lauren_whittenberg@lpp.com
512-638-5322

By Bomgar Enterprise Remote Support | Posted in 2010 Press Releases | Tagged Appliance, Enterprise, Integration, Product, Service Desk | Comments Off

02/04 | Bomgar Integrates Intel® Remote PC Assist Technology

February 4, 2010 – 12:01 pm

Bomgar Integrates Intel® Remote PC Assist Technology to Power PlumChoice’s Next Generation Support Services
Advanced Remote Control Technology Enables PlumChoice to Provide Premium Technical Support Services

RIDGELAND, Miss. – February 4, 2009 – Bomgar, the remote support solution for leading service providers and enterprises worldwide, today announced support for Intel®¹ Remote PC Assist Technology² (Intel® RPAT). Intel® RPAT is available on the Intel® vPro™³ technology platform, which is built into many new business PCs. By combining RPAT with Bomgar’s remote support software, IT organizations, such as online technical support service leader PlumChoice, can provide deeper levels of assistance to both end users and troubled systems.

PlumChoice has used Bomgar’s platform to securely connect to multiple computers and devices for on-demand, remote desktop troubleshooting since 2008. The Bomgar/Intel® RPAT integration⁴ allows PlumChoice to improve support productivity, using Bomgar’s call escalation features to seamlessly flag more severe technical issues that require below the operating system (OS) level assistance.

: Intel RPAS - Boot to Disk Image

: Intel RPAS - Bios Control

“We were the first service provider to offer premium remote technical support services using Intel® vPro™ technology,” said Rich Surace, senior vice president of operations, PlumChoice. “Bomgar’s deep level of customization has been a tremendous asset for us and the new integration between Bomgar and Intel® RPAT allows us to unify our remote capabilities to more efficiently support nearly 99 percent of all technical issues.”

With Intel® RPAT, and a PC with vPro technology, a user experiencing PC problems where the OS, network software, or applications are not functioning simply enters a keystroke sequence to connect the failed computer to a technician via an encrypted connection over the Internet. The IT technician can then utilize Bomgar’s productivity tools to get a handle on the issue quickly and provide improved levels of customer service and technical support.

“Intel® Remote PC Assist Technology expands the scope of support service providers can deliver to their customers on a remote basis,” said Mike Reed, general manager for Intel® Remote PC Assist Technology. “Bomgar’s unified remote support solution enables service providers, like PlumChoice, to improve and enhance the productivity of their support teams to help deliver high-value remote services to their clients and address even the most challenging problems.”

Bomgar is an appliance-based remote support solution that allows technicians to be in more places and on more systems than possible with on-site or phone only support. The technology is purpose-built to arm IT technicians with the online tools to diagnose and resolve incidents faster and improve service levels. Using Bomgar, technicians can remotely view and control the screen of any device, anywhere—whether behind or outside the firewall. Bomgar provides the most comprehensive set of security features to protect the integrity and security of your systems and data. It also includes integration with BMC and HP service management products and reporting features that help businesses comply with regulations such as PCI, SOX, HIPAA and FDCC.

About PlumChoice
Since 2000, PlumChoice has become the nationwide leader in providing trusted remote technical services for the home, home office and small business primarily through business partners. PlumChoice leads the industry in technical innovation and integrated services, giving customers affordable solutions to their technology problems anytime, anywhere. Through its exclusive SAFElink™ Enterprise platform, PlumChoice offers comprehensive, flexible service options (one-time, per-minute and subscription plans) on personal computers & laptops, networking, software applications, printers, peripherals, MP3 players, digital cameras, smartphones and other mobile devices, and more. PlumChoice is trusted by more Fortune 500 companies than any other provider. Its team of U.S.-based, 100% industry-certified agents is available 24/7/365. PlumChoice’s Partner Go-To-Market program helps business partners come to market rapidly and grow revenue quickly. The company offers specific integrated programs for Telcos, ISPs, manufacturers, retailers and e-tailers. PlumChoice services are also available online and in-store through many telecommunications service providers, retailers and software manufacturers, as well as many other partners. For more information, visit www.plumchoice.com/partner, call 1-888-PLUM-HELP (1-888-758-6435) or send email to sales@plumchoice.com.

About Bomgar Corporation
Bomgar Corporation specializes in appliance-based remote support software. Bomgar allows companies to connect to remote clients and co-workers via the Internet anywhere in the world in seconds. The product allows organizations to optimize remote support by accessing end-user systems for real-time incident resolution, eliminating the frustration of phone-only tech support. Bomgar provides enterprises with an unparalleled level of security and scalability, while enhancing IT resource management with the benefits of a virtualized help desk. Backed by venture capital, Bomgar has grown steadily since its inception in 2003 and has thousands of customers and strategic partners worldwide. Based in Ridgeland, Miss., the company is also one of the fastest-growing software companies in America ranked by the 2009 Inc. 500.

Contacts:

Belinda Banks
SS | PR
pr@plumchoice.com
866.497.5071

Nathan McNeill
Co-Founder & VP of Strategy, Bomgar Corporation
nmcneill@bomgar.com
601.519.0118

Lauren Whittenberg
Lois Paul & Partners
lauren_whittenberg@lpp.com
512.638.5322

Intel and Intel vPro are trademarks of Intel Corporation in the U.S. and other countries [↩]
Intel® RPAT: http://www.intel.com/technology/product/remotepcassist.htm [↩]
Intel® vPro™ technology: http://www.intel.com/technology/vpro/index.htm [↩]
Related Article: Business PCs Arrive with New Intel Core vPro Processor Family [↩]

By Bomgar Enterprise Remote Support | Posted in 2010 Press Releases | Tagged Intel, Partner, Product | Comments Off

12/02 | Bomgar Remote Support Appliances Selected in FIPS 140-2 Review

December 2, 2009 – 9:27 pm

First Remote Control Technology Solution to Undergo Rigorous Security Testing by Government-approved Laboratories

RIDGELAND, Miss – Dec. 2, 2009 – Bomgar Corporation, the on-premise remote support platform for leading service providers and enterprises worldwide, is the first remote control software company to have its product accepted into the FIPS 140-2 (Federal Information Processing Standards) review. A globally recognized federal security certification, FIPS 140-2 provides government IT decision makers with critical guidance on the security capabilities of specified hardware and software products. The Bomgar Box™, an appliance-based platform for secure remote support, was submitted to the FIPS lab in Q4 2009.

“There is a security advantage to on-premise remote PC support software where government agencies can be assured that authenticated remote systems support is locked down and activity of privileged users is available for audit,” said Eric Ogren, founder and principal analyst of the Ogren Group. “With a FIPS certification underway, government IT service desks should consider solutions such as Bomgar to efficiently and securely deliver remote support services to employees, contractors and customers, while maintaining compliance and security.”

Bomgar’s product is purpose-built to allow IT secure access to any system or device (e.g. Windows, Mac, Linux, Smartphones, routers, switches, etc.), on any network, at anytime without changing firewall or network settings, or pre-installing client software. All chat and support actions performed remotely to troubleshoot systems are logged and recorded. Bomgar’s unique appliance-based solution provides the most comprehensive set of compliance and security features for remote support. It also helps organizations avoid the security risks of traditional remote access tools, which were implicated in a large number of data breaches analyzed by the Verizon Business Risk Team.

“Having served the government sector for many years we understand the importance of FIPS 140-2 certification,” said Craig P. Abod, Carahsoft president. “Bomgar offers a solid on-premise remote control solution for government IT to not only significantly improve support productivity today but scale to meet future telework demands. Our government customers are already planning for Bomgar deployments in the first half of 2010.”

FIPS 140-2 is a government-authored certification that validates commercial technology products through a standardized testing process. The certification applies to any product that performs encryption or decryption of user data. FIPS-validated products go through a comprehensive review by government-approved laboratories, as well as a review by National Institute of Standards and Technology and Computer Security Establishment authorities, and differ from general FIPS compliance.

Remote support is an ideal tool for government IT to deliver effective, on-demand technical assistance to branch offices and mobile workers – despite location. The number of government teleworkers increased by roughly 9 percent from 2007 to 2008, according to a U.S. Office of Personnel Management August 2009 report. With teleworking models expected to grow in coming years, the government will increase its demand for best of breed technologies that allow IT to securely support remote systems and workers.

About Bomgar Corporation

Bomgar Corporation specializes in appliance-based remote support software. Bomgar allows companies to connect to remote clients and co-workers via the Internet anywhere in the world in seconds. The product allows organizations to optimize remote support by accessing end-user systems for real-time incident resolution, eliminating the frustration of phone-only tech support. Bomgar provides enterprises with an unparalleled level of security and scalability, while enhancing IT resource management with the benefits of a virtualized help desk. Backed by venture capital, Bomgar has grown steadily since its inception in 2003 and has thousands of customers and strategic partners worldwide. Based in Ridgeland, Miss., the company is also one of the fastest-growing software companies in America ranked by the 2009 Inc. 500.

BOMGAR Contacts:

Nathan McNeill,
Vice President of Product Strategy
nmcneill@bomgar.com
601-607-8273

Lauren Whittenberg
Lois Paul & Partners
lauren_whittenberg@lpp.com
512.638.5322

By Bomgar Enterprise Remote Support | Posted in 2009 Press Releases | Tagged FIPS, Government, Security | Comments Off

10/27 | Remote Desktop Control Software for Windows 7

October 27, 2009 – 9:30 pm

Bomgar Supports Windows 7 with New Remote Desktop Control Software Expands Remote Support Software for Anticipated PC Hardware Refresh

RIDGELAND, Miss., Oct. 27, 2009 – Bomgar Corporation™, a leading provider of appliance-based remote support software, announced the latest version of its product with expanded platform support and new productivity features. Bomgar 10.4 supports Windows 7 and includes new management tools that allow technicians to handle the increased support workloads anticipated by the upgrade to Windows 7 over the next 18 months. Bomgar’s unified approach to remote support lets organizations manage support across distributed environments and a wide array of operating systems without compromising security.

“Support departments are entering a new phase marked by the introduction of Windows 7,” said Nathan McNeill, Bomgar’s vice president of product strategy. “And with PC demand expected to reset in 2010, IT organizations are challenged to handle this inevitable hardware refresh as recent cutbacks have strained staff resources. Bomgar provides an optimal solution for IT support to work virtually and overcome the obstacles of geography, diverse technology systems and access barriers.”

In addition to supporting Windows 7, Bomgar 10.4 helps IT manage the anticipated onslaught of tech support requests resulting from the technology and end user change associated with a large-scale IT infrastructure overhaul. The following features are a few core capabilities added to the platform based on customer feedback:

Expanded OS Support: IT organizations need secure remote control technology that can reach across multiple operating systems (e.g., Windows, Mac, Linux, Windows Mobile and Blackberry). Bomgar 10.4 features full support for Windows 7 systems, expands Linux support for reps to include Ubuntu and Red Hat, deepens Mac support to bring capability into parity with a Windows system running Bomgar.
Equilibrium and Rep Invite: Bomgar 10.4 provides tools to improve the overall agility of IT support teams. Equilibrium enables support organizations to automatically adjust to spikes in demand, filtering requests across the team based on availability. Reps can also seamlessly add external technicians into a remote session for advanced troubleshooting.
Shell Jump and Jump Zone Proxy: Eliminating access barriers and the need to have a direct Internet connection, Bomgar 10.4 features new secure remote access tools to reach systems. Shell Jump provides direct, command line access to a variety of network devices, including servers and routers without initiating screen sharing, and Jump Zone Proxy allows IT to access systems with no direct Internet connection (i.e. kiosks).

Bomgar delivers cross-platform, appliance-based remote support software that allows IT to centralize help desk assets and securely remote control attended and unattended desktops to resolve computer issues via the Internet. It includes out-of-the-box integration with BMC and HP service desk products and reporting features that help businesses comply with regulations such as PCI, SOX, HIPAA and FDCC. Centralized in a secure software appliance, Bomgar’s remote support technology provides organizations of all sizes with the resources required to identify and resolve costly technology and business issues that cycle through the help desk.

Specifications and Availability
Bomgar 10.4 is software designed to run on the Bomgar Box and will be available on November 16, 2009. Technical specifications can be found on the website at www.bomgar.com/10.

About Bomgar
Bomgar Corporation specializes in appliance-based remote support software. Bomgar allows companies to connect to remote clients and co-workers via the Internet anywhere in the world in seconds. The product allows organizations to optimize support by virtually accessing end-user systems for real-time incident resolution, eliminating the frustration of phone-only tech support. Bomgar provides enterprises with an unparalleled level of security and scalability, while enhancing IT resource management with the benefits of a virtualized help desk. Backed by venture capital, Bomgar has grown steadily since its inception in 2003 and has thousands of customers and strategic partners worldwide. Based in Ridgeland, Miss., the company is also one of the fastest-growing software companies in America ranked by the 2009 Inc. 500.

BOMGAR Contacts:

Nathan McNeill,
Vice President of Product Strategy
nmcneill@bomgar.com
601-607-8273

Lauren Whittenberg
Lois Paul & Partners
lauren_whittenberg@lpp.com
512.638.5322

By Bomgar Enterprise Remote Support | Posted in 2009 Press Releases | Tagged Linux, Product, SSH, Telnet, Windows | Comments Off

10/19 | Bomgar and PlumChoice Address Next Generation Support at Technology Services World

October 19, 2009 – 9:32 pm

Las Vegas, NV – Oct.19, 2009 – Bomgar Corporation, the only provider of appliance-based, cross-platform remote support software, and PlumChoice, the leader in next-generation online customer support, will jointly present at the Technology Services World Expo held in Las Vegas on October 19-21, 2009 at the Mirage.

The session titled, “The Next Generation of Customer Support,” will explore the evolving support landscape and the methodology and tools organizations need to maintain customer satisfaction despite increased demand.

Customer support is entering a new phase with technology end-users requiring more support as advanced consumer electronics and mobile computing devices become the mainstream. The mission to support these new and complex technologies, along with increasing consumer demands and expectations, is forcing organizations to optimize support operations while maintaining security and efficiency. The presentation will be given on Tuesday, October 20 at 1:40p.m. in Theater No. 1 as part of the event’s lunch and theater solution sessions.

During the presentation, attendees will hear from Jeff Johnson, Bomgar’s vice president of customer relations, and Joseph Rappa, the director of strategic accounts for PlumChoice. The two speakers will highlight the strategies needed to modernize support operations, including how to control customer support costs, maximize security, optimize processes and staff resources, and support multiple operating systems and mobile devices.

About PlumChoice

Since 2000, PlumChoice has become the nationwide leader in providing trusted remote technical services for the home, home office and small business. PlumChoice leads the industry in technical innovation and integrated services, giving customers affordable solutions to their technology problems anytime, anywhere. Through its exclusive SAFElink™ Enterprise platform, PlumChoice offers comprehensive, flexible service options (one-time, per-minute and subscription plans) on personal computers & laptops, networking devices, software applications, printers, peripherals, MP3 players, digital cameras, mobile devices/PDAs and more. PlumChoice is trusted by more Fortune 500 companies than any other provider. Its team of U.S.-based, 100% industry-certified agents is available 24/7/365. PlumChoice’s Partner Go-To-Market program helps business partners come to market rapidly and grow revenue quickly. The company offers specific integrated programs for Telcos, ISPs, manufacturers, retailers and e-tailers. PlumChoice services are also available online and in-store through many broadband service providers, retailers and e-tailers, and software manufacturers, as well as many other partners. For more information, visit www.plumchoice.com, call 1-888-PLUM-HELP (1-888-758-6435) or send email to sales@plumchoice.com.

About Bomgar Corporation

Bomgar Corporation specializes in appliance-based software for virtual support. Bomgar allows companies to connect to remote clients and co-workers via the Internet anywhere in the world in seconds. The product allows organizations to optimize support by virtually accessing end-user systems for real-time incident resolution, eliminating the frustration of phone-only tech support. Bomgar provides enterprises with an unparalleled level of security and scalability, while enhancing IT resource management with the benefits of a virtualized help desk. Backed by venture capital, Bomgar has grown steadily since its inception in 2003 and has thousands of customers and strategic partners worldwide. Based in Ridgeland, Miss., the company is also one of the fastest-growing software companies in America ranked by the 2009 Inc. 500.

BOMGAR Contacts:

Nathan McNeill,
Vice President of Product Strategy
nmcneill@bomgar.com
601-607-8273

Lauren Whittenberg
Lois Paul & Partners
lauren_whittenberg@lpp.com
512.638.5322

By Bomgar Enterprise Remote Support | Posted in 2009 Press Releases | Tagged Customer, Event | Comments Off

08/13 | Bomgar Named to the Inc. 500 List for Second Consecutive Year

August 13, 2009 – 9:34 pm

Ranked fastest growing company in Mississippi and one of the fastest growing software companies in America

NEW YORK, August 12, 2009 – Inc. magazine today ranked Bomgar Corporation No. 411 on its 2009 Inc. 500, an exclusive ranking of the nation’s fastest-growing private companies. In addition to the company’s position among 500 honorees, Bomgar also ranked as the No. 1 fastest growing company in the state of Mississippi for the second year in a row. Bomgar, the leading provider of enterprise remote help desk software, earned its position on this list due to exponential revenue growth over the last three years.

“Bomgar Corporation is thrilled to be recognized as one of the fastest growing software companies in the U.S. for the second year in a row,” said Joel Bomgar, founder & CEO. “This acknowledgement is a powerful testament to our consistent revenue growth, the overall market opportunity for enterprise remote support and the value that the Bomgar Box provides IT support organizations worldwide.”

Bomgar is a leading provider of secure remote desktop support software that enables IT technicians to connect to any computer, at anytime, regardless of geography, language or platform (i.e. Windows, Mac, Linux, Smartphones) to provide on-demand technical support. Its flagship product, the Bomgar Box, is delivered in a software appliance and allows organizations to effectively support a diverse group of mobile and remote computer users without compromising network security or compliance. The company has maintained solid revenue growth of 626.8% between 2005 and 2008 by continuing to provide a secure remote support platform that addresses the mobility, technical complexity and cost-efficiency challenges that face IT organizations today.

“If you want to know which companies are going to change the world, look at the Inc. 500,” said Inc. editor Jane Berentson. “These are the most dynamic, fast-growth companies in the nation, the ones finding innovative solutions to problems, creating smart systems, and inventing products we soon discover we can’t live without. The Inc. 500 list is Inc. magazine’s tribute to American business ingenuity and ambition.”

The 2009 Inc. 500 measures revenue growth from 2005 through 2008. To qualify, companies must have been founded and generating revenue by the first week of 2005, and therefore able to show four full calendar years of sales. Additionally, they had to be U.S.-based, privately held, for profit, and independent. The minimum revenue required for 2005 is $200,000; the minimum for 2008 is $2 million.

Bomgar’s company profile as one of this year’s Inc. 500 can be found here.

About Inc. Magazine

Founded in 1979 and acquired in 2005 by Mansueto Ventures LLC, Inc. (www.inc.com) is the only major business magazine dedicated exclusively to owners and managers of growing private companies that delivers real solutions for today’s innovative company builders. With a total paid circulation of 712,961, Inc. provides hands-on tools and market-tested strategies for managing people, finances, sales, marketing, and technology. Visit us online at Inc.com.

About Bomgar Corporation

Bomgar Corporation specializes in appliance-based software for enterprise remote support. Bomgar allows companies to connect to remote clients and co-workers via the internet anywhere in the world in seconds. The product allows organizations to optimize support by virtually accessing end-user systems for real-time incident resolution, eliminating the frustration of phone-only tech support. Bomgar provides enterprises with an unparalleled level of security and scalability, while enhancing IT resource management with the benefits of a virtualized help desk. Backed by venture capital, Bomgar has grown steadily since its inception in 2003 and has over 4,500 customers worldwide. Based in Ridgeland, Miss., the company is also one of the fastest-growing software companies in America ranked by the 2009 Inc. 500.

BOMGAR Contacts:

Nathan McNeill,
Vice President of Product Strategy
nmcneill@bomgar.com
601-607-8273

Lauren Whittenberg
Lois Paul & Partners
lauren_whittenberg@lpp.com
512.638.5322

By Bomgar Enterprise Remote Support | Posted in 2009 Press Releases | Tagged Award, Coverage, Linux, Mac, Smartphones | Comments Off

07/28 | KACE and Bomgar Announce Partnership

July 28, 2009 – 9:37 pm

KACE Partnership Offers Best-in-Class Systems Management and Remote Support from Appliance-Based Industry Leaders

MOUNTAIN VIEW, Calif. and RIDGELAND, Miss., July 28, 2009 – KACE™, the leading systems management appliance company, today announced it has entered into a joint marketing and technology partnership with Bomgar Corporation, a leader in appliance-based enterprise remote support. Under this agreement, KACE and Bomgar now provide their customer base with full lifecycle systems management support, inclusive of comprehensive remote control capabilities but without the cost and complexity of software-only solutions. Both recognized by Gartner in 2008 as “Cool Vendors in IT Support,” KACE and Bomgar appliances are renowned in the industry for quick deployment times, ease-of-use and immediate ROI.

According to Terrence Cosgrove, senior research analyst at Gartner, “Alternative delivery approaches, such as appliances, are being introduced and gaining traction in the PC Configuration Management market. These new approaches can often provide benefits, such as faster deployment and lower maintenance costs over software-only solutions.”

“Our partnership with Bomgar is derived from a common vision – bringing innovative and robust appliance-based technology to market, which can be easily deployed and used by organizations of all sizes yielding unparalleled investment return rates,” said Marty Kacin, president, CTO and co-founder of KACE. “Through this partnership, we continue to expand the suite of automation and security solutions available to our customers – providing them unmatched systems management and remote desktop control capability, all delivered within the industry’s most innovative stack of appliance offerings.”

Innovative appliance-based architectures separate both KACE and Bomgar from costlier and more complex software-only competitors. The KBOX™ family of systems management appliances automates the full PC lifecycle including core functions, such as systems provisioning, compliance and license management, application management and virtualization, service desk, security and patch management, inventory, operating system deployment and software distribution. Bomgar’s remote support software enables IT to securely access and control multiple computing platforms to resolve technical issues on-demand despite location, language or operating system (i.e. Windows, Mac, Linux, SmartPhones). Through this partnership, KACE customers will now be able to initiate a Bomgar remote support session with only a single click from the KBOX Web-based user interface.

“Having been a KACE customer for the last year, we recognized the value and power of the partnership immediately,” states Joel Bomgar, CEO and founder of Bomgar. “Combining KACE and Bomgar’s market-leading remote management and support capabilities enables IT organizations to immediately improve productivity and service levels while reducing costs.”

KACE saves its customers both time and money. Systems managers are increasingly forced to wear many hats throughout the day to work on a myriad of IT functions. KACE helps consolidate these functions by providing a single appliance for all projects, while delivering easy-to-use, comprehensive systems management that is affordable.

Bomgar is preferred by the enterprise because of its ability to securely connect with remote users on a range of computing platforms that require immediate technical assistance. Through its patent-pending Jump Technology, Bomgar extends secure remote support to unattended systems providing IT the tools to troubleshoot servers, point of sale systems, terminals or unattended desktops.

About KACE™

KACE™ is the leading systems management appliance company. The award-winning KBOX™ family of appliances delivers easy-to-use, comprehensive systems management capabilities. KACE customers usually install in one day and enjoy the lowest total cost compared to software alternatives.

KACE is headquartered in Mountain View, California. To learn more about KACE and its product offerings, please visit http://www.kace.com or call 1-877-MGMT-DONE.

About Bomgar Corporation

Bomgar Corporation specializes in appliance-based software for enterprise remote support. Bomgar allows companies to connect to remote clients and co-workers via the Internet anywhere in the world in seconds. The product allows organizations to optimize support by virtually accessing end-user systems for real-time incident resolution, eliminating the frustration of phone-only tech support. Bomgar provides enterprises with an unparalleled level of security and scalability, while enhancing IT resource management with the benefits of a virtualized help desk. Backed by venture capital, Bomgar has grown steadily since its inception in 2003 and has over 4,500 customers worldwide. Based in Ridgeland, Miss., the company is also one of the 10 fastest-growing software companies in America ranked by the 2008 Inc. 500.

Editorial Contact:

Cathy Wright
Kulesa Faul, Inc.
650-340-1985
cathy@kulesafaul.com

BOMGAR Contacts:

Nathan McNeill
Co-Founder & VP of Product Strategy, Bomgar Corporation
nmcneill@bomgar.com
601.519.0118

Lauren Whittenberg
Lois Paul & Partners
lauren_whittenberg@lpp.com
512.638.5322

By Bomgar Enterprise Remote Support | Posted in 2009 Press Releases | Tagged Coverage, Gartner, Partner | Comments Off

06/17 | Bomgar Joins HP Software & Solutions Marketplace Referral Program

June 17, 2009 – 9:39 pm

RIDGELAND, Miss., June 17,2009 – Bomgar, a leading provider of enterprise remote support solutions, today announced certification of its integration with HP Service Center. Bomgar also has joined the HP Software Marketplace Referral Program. Now certified across the HP Service Management Software & Solutions portfolio, Bomgar adds remote support, secure chat and automated survey capability to HP Service Management solutions. This significantly reduces incident resolution times, eliminates on-site visits and improves customer service levels.

“End-users are becoming increasingly mobile and require on-demand support across a variety of devices and platforms. Bomgar’s enterprise remote support solution enables support technicians to access any device, on any network, at anytime without changing any firewall or network settings or pre-installing any client software. With Bomgar in place, support technicians can access systems from within a service ticket and control a remote device to perform root-cause analysis for on-the-spot troubleshooting and problem resolution. All chat and remote support interaction between the support organization and the end user/device are automatically recorded and updated in the ticket within HP Service Center.

A recent Gartner report highlighted that “IT organizations that are evaluating PC life cycle configuration management or IT service desk solutions also need Internet-based remote control and should add this capability to their RFPs and request details about security controls.” (1)

Bomgar is preferred by enterprises because of its ability to connect to a wide range of device platforms and operating systems and its support for unattended systems access. Bomgar supports Windows 95 through Vista, Mac OSX, four distributions of Linux, and Windows Mobile and Blackberry handheld devices. Bomgar’s patent-pending Jump Technology enables secure remote access to unattended systems which means you can troubleshoot servers, point of sale systems, terminals or unattended desktops.

“Given the current economic environment, IT managers are looking for solutions that improve productivity, deliver higher levels of service, and provide a substantial ROI .” said Joel Bomgar, founder and CEO, Bomgar Corp. “The combination of the Bomgar with HP achieves this goal. This solution helps improve first call resolution rates, service desk capacity, and individual technician productivity.”

“Customers are looking to improve efficiency by giving support technicians the ability to troubleshoot remotely,” said Alan Ota, director, strategic business development, Software & Solutions, HP. “Our solutions, integrated with Bomgar’s enterprise-class remote support, help customers enforce, manage and continuously improve their IT environments in accordance with ITIL best practices.”

(1) – “The Next Generation of Remote-Control Tools is Emerging” by David M. Coyle and Terrence Cosgrove October 17, 2008

For more information on how to improve service desk productivity and eliminate on site dispatches, please visit: http://www.bomgar.com/hp

About Bomgar Corporation

Bomgar Corporation specializes in appliance-based software for remote support in an enterprise environment. Bomgar allows companies to connect to remote clients and co-workers via the Internet anywhere in the world in seconds. The product allows organizations to optimize support by virtually accessing end-user systems for real-time incident resolution, eliminating the frustration of phone-only tech support. Bomgar provides enterprises with an unparalleled level of security and scalability, while enhancing IT resource management with the benefits of a virtualized help desk. Backed by venture capital, Bomgar has grown steadily since its inception in 2003 and has thousands of customers and strategic partners worldwide. Based in Ridgeland, Miss., the company is also one of the 10 fastest-growing software companies in America ranked by the 2008 Inc. 500.

Contacts:

Nathan McNeill
Co-Founder & VP of Product Strategy, Bomgar Corporation
nmcneill@bomgar.com
601.519.0118

Lauren Whittenberg
Lois Paul & Partners
lauren_whittenberg@lpp.com
512.638.5322

By Bomgar Enterprise Remote Support | Posted in 2009 Press Releases | Tagged Coverage, Gartner, HP, Partner | Comments Off

05/18 | Bomgar Founder Ernst and Young Entrepreneur Of The Year 2009 Award Finalist

May 18, 2009 – 9:41 pm

Ridgeland, Miss., May 18, 2009 – Bomgar Corporation today announced that Joel Bomgar, Founder and CEO, is a finalist for the Ernst & Young Entrepreneur Of The Year® 2009 Award in the Houston & Gulf Coast Area Program. According to Ernst & Young LLP, the awards program recognizes entrepreneurs who demonstrate extraordinary success in the areas of innovation, financial performance and personal commitment to their businesses and communities. Joel was selected as a finalist from nearly 550 nominations by a panel of independent judges. Award winners will be announced at a special gala event on June 18, 2009 at the InterContinental Houston Hotel.

“I am honored to be included in such a prestigious recognition program”, states Joel Bomgar, “I appreciate the recognition for a vision that was originally conceived just to make myself more productive. Fortunately, together with an amazing team, I have been able to expand and share that vision with IT and Support departments worldwide.”

The Ernst & Young Entrepreneur Of The Year awards program celebrates its 23rd anniversary this year. The program has expanded to recognize business leaders in over 135 cities in 50 countries throughout the world.

Regional award winners are eligible for consideration for the Ernst & Young LLP Entrepreneur Of The Year national program. Award winners in several national categories, as well as the overall national Ernst & Young Entrepreneur Of The Year award winner, will be announced at the annual awards gala in Palm Springs, California on November 14, 2009. The awards are the culminating event of the Ernst & Young Strategic Growth Forum, the nation’s most prestigious gathering of high-growth, market-leading companies.

05/12 | Increased Mac Enterprise Use Drives Demand for Secure Remote Support

May 12, 2009 – 9:43 pm

RIDGELAND, Miss., May 12, 2009 – Bomgar Corporation today announced a new version of its appliance-based remote support software that includes deeper Mac support functionality and IT productivity tools. Bomgar 10.3 equips IT technicians with the industry’s most robust technology for enterprise help desk incident resolution. Used by organizations such as Massachusetts Institute of Technology (MIT), Humana and Johns Hopkins University, Bomgar provides IT help desks a universal support platform to securely remote control any computer for on-demand troubleshooting despite location, operating system or language.

According to a recent survey conducted by the Enterprise Desktop Alliance, 74 percent of organizations intend to keep their Macs and buy additional devices in the future. It is unclear how IT help desks will handle the increased number of Mac support issues with traditional remote control desktop tools as the majority are applicable only for PCs. To ensure consistent, and quality, end-user tech support across all computing devices, organizations need a universal remote support platform that can scale to address a variety of issues.

“We have a large group of students, faculty and staff at MIT, approximately 23,000, that use a diverse range of computer systems,” said Chuck King, Desktop Deployment and Maintenance Team Lead within the central Information Services & Technology (IS&T) department at MIT. “With the growing number of overall Mac users on campus, we were delighted that Bomgar had multiple operating system support, as well as an easy-to-use interface for both the end users and consultants who provide the assistance. Also, Bomgar’s appliance-based solution and fast ROI was essential in justifying the cost of enhancing our IT support operations.”

Delivered in a secure appliance, the Bomgar Box™ allows IT reps to securely access attended and unattended computing devices, regardless of firewalls, for efficient troubleshooting. It is the industry’s only enterprise remote support platform that can address IT issues on a Windows, Vista, WindowsMobile, Mac, Linux or Blackberry operating system. Audited by Symantec, Bomgar also includes critical features, such as user authentication and session logging/ reporting, that support an organization’s overall security and compliance policies.

“Gartner has seen the appliance model gain traction, especially among large organizations and clients in regulated industries,” said Terrence Cosgrove, a Gartner senior analyst. “More than 70 percent of large enterprises will use Internet-enabled remote-control tools by 2012 and we anticipate the overall market to experience a 20 to 25 percent year-on-year growth.”

Bomgar helps enterprises of all sizes better manage and resolve costly technology issues that cycle through the help desk. With the new features of Bomgar 10.3, the company continues to lead innovation in the enterprise remote support market. The following features are a few core capabilities added to the platform based on customer feedback:

Mac System Information: Bomgar 10.3 includes new front-end Mac systems information that allows support reps to quickly scan the dashboard to dig deep into hardware or network configuration details. With one click, support reps engaged in a Mac support session can easily access the granular systems information to solve common technical issues on a Mac that would otherwise take a significant amount of time to troubleshoot with traditional PC-based tools.
Click-to-Chat: The new click-to-chat feature enables an end-user to initiate a conversation with a support rep instantly from the Web, without any download. The flash-based customer chat client runs in a browser, enabling the rep to give the user directions or transfer the user to the appropriate queue before any software is installed.
Canned Scripts: Canned scripts help demanding IT call centers better respond to common support issues. Bomgar reps can upload scripts for use within a remote support session. The rep simply selects the appropriate script from a list and runs it through Bomgar’s command line interface. Scripts can save the support center thousands of hours that would have been spent doing manual diagnosis and repair.

Specifications and Availability

Bomgar 10.3 is software designed to run on the Bomgar Box and is currently available today. Technical specifications can be found on the website at www.bomgar.com/10.

About Bomgar Corporation

Bomgar Corporation specializes in appliance-based software for enterprise remote support. Bomgar allows companies to connect to remote clients and co-workers via the Internet anywhere in the world in seconds. The product allows organizations to optimize support by virtually accessing end-user systems for real-time incident resolution, eliminating the frustration of phone-only tech support. Bomgar provides enterprises with an unparalleled level of security and scalability, while enhancing IT resource management with the benefits of a virtualized help desk. Backed by venture capital, Bomgar has grown steadily since its inception in 2003 and has over 5,000 customers worldwide. Based in Ridgeland, Miss., the company is also one of the 10 fastest-growing software companies in America ranked by the 2008 Inc. 500.

BOMGAR Contacts:

Nathan McNeill
Co-Founder & VP of Product Strategy, Bomgar Corporation
nmcneill@bomgar.com
601.519.0118

Lauren Whittenberg
Lois Paul & Partners
lauren_whittenberg@lpp.com
512.638.5322

By Bomgar Enterprise Remote Support | Posted in 2009 Press Releases | Tagged Mac, Product | Comments Off

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