Bomgar to Speak at HDI on the Benefits of Virtualized Help Desk Support

“Virtualized Support: A New Model for Help Desk Efficiency”

What:
Today’s economic downturn is leading support organizations to look for cost effective ways to ensure and build the business. Providing real-world examples on how IT support can optimize resources despite recent cutbacks, Nathan McNeil, vice president of product strategy, Bomgar Corporation, will present “Virtualized Support: A New Model for Help Desk Efficiency” at the Help Desk Institute (HDI) annual conference and expo this week.

The goal of this session is to arm support professionals with the latest information and tools to: 1) reduce IT support overhead; 2) effectively manage compliance, customer satisfaction, and IT service productivity concerns; 3) improve business value with virtualized support services and 4) implement best practices for customer support that meet the increasing demands that result from mobility and globalization. The speaker will use customer anecdotes and industry data to explain how today’s busy support organizations are doing more with less and broadening their reach with a centralized remote support platform and specialized help desk clones.

Bomgar Corporation is the leading provider of appliance-based remote control desktop software for the enterprise. A multi-platform help desk solution, the Bomgar Box enables IT reps to securely connect to users on a variety of computing systems through the Internet for immediate incident resolution, including Windows, Mac, Linux and Smartphones. By using Bomgar, IT representatives can access and control any computer to troubleshoot end user issues quickly, securely and effectively.

The annual Help Desk Institute Conference is designed to educate customer support organizations and IT service professionals on the latest trends and technologies for providing customer support.  For more information, please visit http://www.thinkhdi.com/hdi2009/

When:
Bomgar’s session takes place Wed., April 8, 10:00-11:00 AM PDT

Where:
Mandalay Bay, Las Vegas, Nevada

Bomgar is the worldwide leader in secure, appliance-based remote support. The company’s award winning solutions enable organizations to improve IT support efficiency by securely accessing and managing virtually any system – Mac, Linux, BlackBerry and Windows Mobile smartphones plus all versions of Windows. Over 5,000 leading companies around the world have deployed Bomgar’s enterprise-class solutions to transform their IT support functions and significantly improve operational efficiency and customer satisfaction while dramatically reducing costs. Bomgar is a privately-held company headquartered in Ridgeland, Mississippi with offices in Atlanta, San Francisco, Washington DC, Paris and London. In 2009, Bomgar was named one of the 500 fastest-growing companies in the US by Inc. Magazine.

BOMGAR Contacts: