Bomgar Reports Strong Growth Position and Industry Accolades in 2008

Another Record Breaking Year Fueled by the Fast ROI and Radical Impact on IT Support Operations

RIDGELAND, Miss. – Bomgar Corporation, the leading provider of appliance-based enterprise remote support software, today announced that the end of 2008 rounded out its fifth consecutive successful year.  The company increased its market penetration with new customer wins (i.e. Novell, MIT, PlumChoice) and platform upgrades, adding Blackberry support and HP integration.  Bomgar was also recognized as one of the fast growing software companies in America with notable industry awards as a result of its continued growth: ranked No. 190 on the Inc. 500 and No. 28 on Deloitte’s Technology Fast 500.

“The focus for businesses right now is shifting from customer acquisition to retention,” explains John Ragsdale, Vice President of the Service & Support Professionals Association (SSPA).  “Therefore, companies are becoming dependent on innovative IT support technologies as a method to improve customer satisfaction. Bomgar’s remote support software is especially attractive to companies that require almost immediate ROI, in addition to enhanced IT customer support.”

Bomgar provides the industry’s only appliance based remote desktop software for universal tech support that allows service technicians to securely access and control multiple devices on-demand (i.e. Windows, Mac, Linux, Smartphones). Its flagship product, the Bomgar Box, is uniquely positioned in the IT support marketplace with an appliance-based platform that minimizes the cost of overall IT support and helps companies better handle the impacts of a slowed economy.  Bomgar easily integrates into existing IT infrastructures, strengthens the security of support organizations and all at a rapid ROI – typically realized in 3-9 months. 

“Today, more so than ever, companies need technologies that enable staff to do more with less,” said Joel Bomgar, CEO and founder of Bomgar Corporation “The success of this past year is largely attributed to our keen focus on developing and delivering a remote support product that not only meets this challenge for IT support organizations, but exceeds expectations from a security and ROI standpoint.  We are in a strong position closing out 2008 and look forward to a solid 2009.”

Key highlights for Bomgar in 2008

• Product Enhancements: Bomgar expanded its product portfolio to include a virtual appliance, introducing the B300v, that runs in VMware ESX server environments. It also introduced the latest version of its remote support software in Q408, featuring Blackberry mobile device support and out-of-the-box integration with HP Service Manager.

• Industry Recognition:
  • Ranked No. 28 on the 2008 North America Deloitte Technology Fast 500
  • Named one of the Fast Company “2008 Fast 50 Reader’s Favorites”
  • Selected as one of Gartner’s 2008 “Cool Vendors”
  • Recognized as one of the 10 fastest-growing software companies in America by the 2008 Inc. 500
  • The Bomgar Box™ was selected as one of  TMCnet’s 2008 Product of the Year award winners

Bomgar is the worldwide leader in secure, appliance-based remote support. The company’s award winning solutions enable organizations to improve IT support efficiency by securely accessing and managing virtually any system – Mac, Linux, BlackBerry and Windows Mobile smartphones plus all versions of Windows. Over 5,000 leading companies around the world have deployed Bomgar’s enterprise-class solutions to transform their IT support functions and significantly improve operational efficiency and customer satisfaction while dramatically reducing costs. Bomgar is a privately-held company headquartered in Ridgeland, Mississippi with offices in Atlanta, San Francisco, Washington DC, Paris and London. In 2009, Bomgar was named one of the 500 fastest-growing companies in the US by Inc. Magazine.

BOMGAR Contacts: