Bomgar Remote Support Appliances Selected in FIPS 140-2 Review

First Remote Control Technology Solution to Undergo Rigorous Security Testing by Government-approved Laboratories

RIDGELAND, Miss – Bomgar Corporation, the on-premise remote support platform for leading service providers and enterprises worldwide, is the first remote control software company to have its product accepted into the FIPS 140-2 (Federal Information Processing Standards) review. A globally recognized federal security certification, FIPS 140-2 provides government IT decision makers with critical guidance on the security capabilities of specified hardware and software products. The Bomgar Box™, an appliance-based platform for secure remote support, was submitted to the FIPS lab in Q4 2009.

“There is a security advantage to on-premise remote PC support software where government agencies can be assured that authenticated remote systems support is locked down and activity of privileged users is available for audit,” said Eric Ogren, founder and principal analyst of the Ogren Group. “With a FIPS certification underway, government IT service desks should consider solutions such as Bomgar to efficiently and securely deliver remote support services to employees, contractors and customers, while maintaining compliance and security.”

Bomgar’s product is purpose-built to allow IT secure access to any system or device (e.g. Windows, Mac, Linux, Smartphones, routers, switches, etc.), on any network, at anytime without changing firewall or network settings, or pre-installing client software. All chat and support actions performed remotely to troubleshoot systems are logged and recorded. Bomgar’s unique appliance-based solution provides the most comprehensive set of compliance and security features for remote support. It also helps organizations avoid the security risks of traditional remote access tools, which were implicated in a large number of data breaches analyzed by the Verizon Business Risk Team.

“Having served the government sector for many years we understand the importance of FIPS 140-2 certification,” said Craig P. Abod, Carahsoft president. “Bomgar offers a solid on-premise remote control solution for government IT to not only significantly improve support productivity today but scale to meet future telework demands. Our government customers are already planning for Bomgar deployments in the first half of 2010.”

FIPS 140-2 is a government-authored certification that validates commercial technology products through a standardized testing process. The certification applies to any product that performs encryption or decryption of user data. FIPS-validated products go through a comprehensive review by government-approved laboratories, as well as a review by National Institute of Standards and Technology and Computer Security Establishment authorities, and differ from general FIPS compliance.

Remote support is an ideal tool for government IT to deliver effective, on-demand technical assistance to branch offices and mobile workers – despite location. The number of government teleworkers increased by roughly 9 percent from 2007 to 2008, according to a U.S. Office of Personnel Management August 2009 report. With teleworking models expected to grow in coming years, the government will increase its demand for best of breed technologies that allow IT to securely support remote systems and workers.

Bomgar is the worldwide leader in secure, appliance-based remote support. The company’s award winning solutions enable organizations to improve IT support efficiency by securely accessing and managing virtually any system – Mac, Linux, BlackBerry and Windows Mobile smartphones plus all versions of Windows. Over 5,000 leading companies around the world have deployed Bomgar’s enterprise-class solutions to transform their IT support functions and significantly improve operational efficiency and customer satisfaction while dramatically reducing costs. Bomgar is a privately-held company headquartered in Ridgeland, Mississippi with offices in Atlanta, San Francisco, Washington DC, Paris and London. In 2009, Bomgar was named one of the 500 fastest-growing companies in the US by Inc. Magazine.

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