Bomgar Releases New Remote Support Features for the iPhone and iPad

Bomgar Enables Customers to Run Custom Configuration Profiles on Apple Devices, Automating Routine Support Tasks from Email to Wi-Fi

RIDGELAND, Miss. - Bomgar Corporation, the worldwide leader in secure, appliance-based remote support, today introduced the latest version of its Bomgar Appliance, which now offers new remote support features for devices using the Apple iOS platform, including the iPhone, iPad and iPod touch. Version 10.5.2 of Bomgar's one-of-a-kind secure support appliance makes it easier for IT organizations to deal with the influx of iOS devices within the enterprise. By automating common iPhone and iPad configuration issues, Bomgar drastically reduces the time IT and end-users spend configuring settings for email, Wi-Fi, VPN and more.

Nearly one in three companies in North America and Europe currently supports the iPhone , according to Forrester Research, and sales for the iPad have surpassed 3.2 million units . CIOs can no longer afford to ignore the time their support team is spending to help users configure these devices, whether they're owned by the company or individuals.

Bomgar enables customers to run custom configuration profiles on their iOS devices, automating routine support tasks beyond just email and calendar configuration, including configuring device security policies, VPN settings, Wi-Fi settings, Exchange account settings, and certificates that permit iOS users to work with a variety of systems. Running a configuration profile works just like installing an app, making it simple for Bomgar administrators to give users access to secure, controlled content. Plus users don't have to enter a chat session with support to receive the configuration profiles; they're instantly available to users based on settings selected by the administrator. A video of the new features can be viewed on the Bomgar YouTube channel.

After setting up an Apple configuration profile in the free Apple iPhone Configuration Utility-available online from Apple Support-administrators use the login interface in Bomgar to make the profile available to their end-users. Users download and apply the content to their devices based on settings the administrator chooses, in the manner determined by the administrator.

"Today's employees and customers expect to be able to use their mobile device of choice to conduct business, but IT support teams don't have time to help each individual configure their device," said Troy Harrison, VP of product management at Bomgar. "Giving enterprises the tools to automatically and securely configure the iPhone and iPad is another step in our commitment to providing the most robust and secure remote support features for mobile devices. We're closely evaluating the evolution of the various mobile platforms, and we'll continue to provide customers with the most advanced remote support options possible as new devices hit the market."

The initial iOS support features expand Bomgar's wide range of remote support capabilities for today's most popular smartphones. For BlackBerry and Windows Mobile devices, Bomgar also allows IT to access the screen and troubleshoot as if physically in front of the mobile device, remotely navigating the mouse and keyboard through the smartphone's interface.
For more information about Bomgar and the latest version of the Bomgar Appliance, please visit: http://www.bomgar.com/10.

Bomgar is the worldwide leader in secure, appliance-based remote support. The company’s award winning solutions enable organizations to improve IT support efficiency by securely accessing and managing virtually any system – Mac, Linux, BlackBerry and Windows Mobile smartphones plus all versions of Windows. Over 5,000 leading companies around the world have deployed Bomgar’s enterprise-class solutions to transform their IT support functions and significantly improve operational efficiency and customer satisfaction while dramatically reducing costs. Bomgar is a privately-held company headquartered in Ridgeland, Mississippi with offices in Atlanta, San Francisco, Washington DC, Paris and London. In 2009, Bomgar was named one of the 500 fastest-growing companies in the US by Inc. Magazine.

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