Bomgar Joins HP Software & Solutions Marketplace Referral Program

RIDGELAND, Miss. – Bomgar, a leading provider of enterprise remote support solutions, today announced certification of its integration with HP Service Center. Bomgar also has joined the HP Software Marketplace Referral Program. Now certified across the HP Service Management Software & Solutions portfolio, Bomgar adds remote support, secure chat and automated survey capability to HP Service Management solutions. This significantly reduces incident resolution times, eliminates on-site visits and improves customer service levels.

“End-users are becoming increasingly mobile and require on-demand support across a variety of devices and platforms. Bomgar’s enterprise remote support solution enables support technicians to access any device, on any network, at anytime without changing any firewall or network settings or pre-installing any client software. With Bomgar in place, support technicians can access systems from within a service ticket and control a remote device to perform root-cause analysis for on-the-spot troubleshooting and problem resolution. All chat and remote support interaction between the support organization and the end user/device are automatically recorded and updated in the ticket within HP Service Center.

A recent Gartner report highlighted that “IT organizations that are evaluating PC life cycle configuration management or IT service desk solutions also need Internet-based remote control and should add this capability to their RFPs and request details about security controls.” (1)

Bomgar is preferred by enterprises because of its ability to connect to a wide range of device platforms and operating systems and its support for unattended systems access. Bomgar supports Windows 95 through Vista, Mac OSX, four distributions of Linux, and Windows Mobile and Blackberry handheld devices. Bomgar’s patent-pending Jump Technology enables secure remote access to unattended systems which means you can troubleshoot servers, point of sale systems, terminals or unattended desktops.

“Given the current economic environment, IT managers are looking for solutions that improve productivity, deliver higher levels of service, and provide a substantial ROI .” said Joel Bomgar, founder and CEO, Bomgar Corp. “The combination of the Bomgar with HP achieves this goal. This solution helps improve first call resolution rates, service desk capacity, and individual technician productivity.”

“Customers are looking to improve efficiency by giving support technicians the ability to troubleshoot remotely,” said Alan Ota, director, strategic business development, Software & Solutions, HP. “Our solutions, integrated with Bomgar’s enterprise-class remote support, help customers enforce, manage and continuously improve their IT environments in accordance with ITIL best practices.”

(1) – “The Next Generation of Remote-Control Tools is Emerging” by David M. Coyle and Terrence Cosgrove October 17, 2008

For more information on how to improve service desk productivity and eliminate on site dispatches, please visit: http://www.bomgar.com/hp

Bomgar is the worldwide leader in secure, appliance-based remote support. The company’s award winning solutions enable organizations to improve IT support efficiency by securely accessing and managing virtually any system – Mac, Linux, BlackBerry and Windows Mobile smartphones plus all versions of Windows. Over 5,000 leading companies around the world have deployed Bomgar’s enterprise-class solutions to transform their IT support functions and significantly improve operational efficiency and customer satisfaction while dramatically reducing costs. Bomgar is a privately-held company headquartered in Ridgeland, Mississippi with offices in Atlanta, San Francisco, Washington DC, Paris and London. In 2009, Bomgar was named one of the 500 fastest-growing companies in the US by Inc. Magazine.

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