Bomgar Announces Integration with HP Service Management Solutions

Integration enables remote support, secure chat, and automated surveys from a service ticket

RIDGELAND, Miss., January 27, 2008 – Bomgar, a leading provider of enterprise remote support solutions, today announced it is an HP Gold Business Partner and that its integration with HP Service Manager has been officially certified by HP. Bomgar’s integration extends HP Service Management solutions by adding remote support, secure chat, and automated survey capabilities. The integration helps significantly reduce incident resolution times, eliminate on-site visits, and improve customer service levels.

Every day, IT organizations face the conflicting challenges of enabling and supporting more end-user mobility, while meeting the demands of higher service levels and increased security regulations. By integrating Bomgar’s enterprise remote support with HP Service Management solutions, organizations can ensure that all chat and remote support interaction between the support organization and end user are automatically tied to the service ticket.

–  Support any remote system, on or off-network
–  Requires no pre-installed client
–  Chat securely with end-users from ticket or self-service portal
–  Measure performance and effectiveness with automated online surveys
–  Record session activity for improved management, training, and compliance

“The current economic conditions and anxiety over the future business climate are forcing companies to extract more value from all business functions. This is a major challenge in general but even more so for specific IT segments that are often characterized as cost-centers,” said Joel Bomgar, founder and CEO, Bomgar Corporation. “Our relationship with HP will enable existing and new HP Service Management customers to extend their reach with the Bomgar enterprise support platform and realize even greater efficiencies and value from their investment in HP software.”
“Customers can improve efficiency by bringing the IT organization into full alignment with the business,” said Matthew Schvimmer, director, IT service management products, Software & Solutions, HP. “Our solutions, integrated with Bomgar’s enterprise-class remote support, help customers enforce, manage, and continuously improve their IT environments in accordance with ITIL best practices.”

The Bomgar Box is a secure platform for virtualizing support that enables technicians to be in more places and on more systems than possible with on-site support. The solution is purpose-built to arm IT technicians with the online tools to eliminate the frustration of phone-only tech support.  With Bomgar remote desktop control solutions, technicians can view the screen and control the remote computer to perform root-cause analysis for on-the-spot troubleshooting to improve first call resolution and customer satisfaction.  Bomgar is preferred by enterprises because of its ability to connect to a wide range of device platforms and operating systems, ranging from Windows, Mac and Linux to Windows Mobile and BlackBerry.

For more information about the Bomgar and HP integration, please visit:
http://www.bomgar.com/hp

Bomgar is the worldwide leader in secure, appliance-based remote support. The company’s award winning solutions enable organizations to improve IT support efficiency by securely accessing and managing virtually any system – Mac, Linux, BlackBerry and Windows Mobile smartphones plus all versions of Windows. Over 5,000 leading companies around the world have deployed Bomgar’s enterprise-class solutions to transform their IT support functions and significantly improve operational efficiency and customer satisfaction while dramatically reducing costs. Bomgar is a privately-held company headquartered in Ridgeland, Mississippi with offices in Atlanta, San Francisco, Washington DC, Paris and London. In 2009, Bomgar was named one of the 500 fastest-growing companies in the US by Inc. Magazine.

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