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NetworkStreaming Celebrates Another High-Volume Quarter
Date: 11/01/06
Summary: NetworkStreaming celebrates another high-volume quarter; Invited to Google to present results of sales methodology
RIDGELAND, Miss.: November 1, 2006 – NetworkStreaming, the only vendor to offer remote support software in an appliance, announced another successful quarter, closing approximately 200 new customers and achieving a 97 percent increase in revenue over the same quarter last year. As a result of its sales success, NetworkStreaming was invited to Google's headquarters in California to conduct a presentation for its staff on how Google's technology is empowering smaller companies to compete toe-to-toe with billion dollar corporations.
Fueling the addition of new customers, NetworkStreaming furthered its penetration into the enterprise IT market by launching two new products this quarter that were designed specifically to meet the needs of the corporate help desk.
SupportDesk™ Appliance 300 (SA300) is a high capacity, enterprise-grade applicant designed specifically to run the company's patented SupportDesk™ software. The SA300 features dual processors and power supplies, as well as four hard drives to ensure consistent quality of service even with high support desk incident volumes. The product is designed for companies requiring more than 30 software licenses per box.
SupportDesk™ 9.1 is the latest version of NetworkStreaming's remote control software. This updated version includes new features such as integration with LDAP, improved integration with existing trouble ticket systems, support for Mac OS and tech support session recording for compliance reporting.
Both products are currently shipping to customers. For up-to-date pricing and purchase information, please visit http://www.bomgar.com.
In addition to enterprise help desks implementing SupportDesk™ to provide technical assistance to employees, NetworkStreaming has seen an increase in technology vendors using SupportDesk™ to provide customer support for their product lines. Activant Solutions Inc. signed on just this quarter and plans to use SupportDesk™ to provide technical support of its business management software to the company's expansive customer base.
"Our customers are the most important people in our business," said Paul Vaillancourt, VP of Customer Support from Activant. "Yet with thousands of customers, it's sometimes difficult to provide personal, effective support to every customer that calls with questions. With SupportDesk™ from NetworkStreaming, we're able to connect much more quickly with our customers, answer their questions on the first call and resolve any issues on the spot – without the cost or time constraint of having to go onsite. The addition of SupportDesk™ has provided us with a better tool for working with our customers and allowed our team to raise the bar on customer service for our competitors."
For information on NetworkStreaming's remote desktop support appliance, go to http://www.bomgar.com.
For further information, contact Melissa Taylor Dent at 601-519-0139, mdent@bomgar.com. Email protected from spam bots. |
