< Back to All Press Releases

Bomgar Named "Cool Vendor" in IT Support by Leading Industry Analyst Firm

Date: 04/22/08
Summary: Vendors selected for the "Cool Vendor" report are innovative, impactful and intriguing

RIDGELAND, Miss. – April 22, 2008 – Bomgar Corporation, the provider of appliance-based virtual support solutions, has been named a "cool vendor" by leading Gartner analysts in the "Cool Vendors in IT Support, 2008" April 1, 2008 report. Written by Terrence Cosgrove and David M. Coyle, the report selected companies representing interesting offerings in the IT support marketplace.

According to the Gartner report organizations of all sizes are struggling to support and manage end-user systems because of the increasing complexity of business environments and the never-ending demand to boost efficiencies. Management is the most important factor in lowering client total cost of ownership (TCO), and organizations that have failed with automation in the past should consider addressing IT support issues with appliances, software as a service (SaaS) and add-on tools to large vendor products.

"Bomgar Corp. is thrilled to be selected as a Gartner 'cool vendor' in IT support," said Joel Bomgar, founder and CEO. "Since 2005, the company has been keenly focused on providing best-practice remote support software and we believe this evaluation is recognition and proof of that success. By offering the only appliance-based product, organizations in heavily regulated industries, including financial services, government, and healthcare, can virtualize their IT support staff and significantly benefit from the value of remote support technology – without compromising security or compliance."

With today's IT support centers severely overburdened, Bomgar provides a secure, cost-effective and reliable virtual support solution that enables organizations to get more out of their strained personnel and technology resources. The Bomgar Box™ takes a multi-platform approach to providing IT professional's access to attended/unattended remote computers for diagnosing and resolving issues on-demand. Its software seamlessly integrates with service desk systems, such as BMC Remedy Service Desk, and is well suited for enterprise environments. The Bomgar Box is available in three different size appliances, designed to fit the needs of various sized IT organizations.

About Gartner's Cool Vendors Selection Process
Gartner's listing does not constitute an exhaustive list of vendors in any given technology area, but rather is designed to highlight interesting, new and innovative vendors, products and services. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness of a particular purpose.

Gartner defines a cool vendor as a company that offers technologies or solutions that are: Innovative, enable users to do things they couldn't do before; Impactful, have, or will have, business impact (not just technology for the sake of technology); Intriguing, have caught Gartner's interest or curiosity in approximately the past six months.

About Bomgar
Based in Ridgeland, Miss., Bomgar Corporation specializes in appliance-based solutions for support virtualization. Bomgar allows companies to connect to remote clients and co-workers via the Internet anywhere in the world, in less than 10 seconds. The Bomgar Box is a platform for virtualizing technical support staff. Support virtualization increases the number of incidents companies can resolve "virtually" in lower tiers vs. physically on-site. This increases response times, distributes IT specialists more evenly, increases the productivity of current staff, and resolves incidents more cost-effectively. Backed by venture capital, Bomgar has grown steadily since its inception in 2003, securing more than 5,000 customers in all 50 states in the US and over 50 countries, in addition to resellers in Canada, South Africa and the U.K.

Contact Info:

For further information, contact Melissa Taylor Dent at 601-519-0139, mdent@bomgar.com.
Email protected from spam bots.