< Back to All Press Releases

 (What is this?)
 

Help Desk Support Options Clarified

Date: 02/12/08
Summary: Bomgar's remote control software solutions are compared to others in the industry to help IT helpdesk managers and executives identify key differentiators and evaluation criteria

IDC recently predicted that 75% of the U.S. workforce will be mobile by 2011. This trend will enhance business continuity and enable the record-time access to information and decision-making that gives companies the competitive edge. However, ensuring remote and mobile workers have fast, secure and consistent access to company data and co-workers is dependent on choosing the help desk support solution most appropriate for your company and technology infrastructure. Bomgar offers a number of webcasts that enable companies to understand the complexities of supporting a mobile workforce and evaluate available solutions.

• Two Waves of Support: Balancing security and compliance with mobility and connectivity: "In today's fast-paced world, security and connectivity often collide, yet both are essential for effective business operation. Recent changes and trends in the support industry have created tension between these two major issues," said Nathan McNeill, Bomgar co-founder and VP of product strategy. "The goal of this webcast is to demonstrate how security and mobility can co-exist."


• Remote Support in 2007: Solution Requirements provides the key evaluation points and criteria needed to evaluate the help desk support solutions on the market and to find one that's right for you. The webcast, delivered by Nathan McNeill, discusses general requirements, cost considerations, productivity features, security considerations and integration points. With an eye to providing a solid foundation for those wishing to evaluate help desk support products, McNeill details architecture requirements, solution quality, platform support, total cost of ownership, ease of use, reporting administration, collaboration, security, integration, and customization.
  
  Remote Support in 2007: Solution Requirements also provides an RFP template spreadsheet that IT helpdesk managers and executives can use to evaluate the help desk support solutions on the market.


• Remote Support Roulette: Which Solution Do I Choose, featuring John Ragsdale, VP of Research, SSPA, Matt Healey, Senior Research Analyst, IDC and Joel Bomgar, Founder & CEO, Bomgar Corporation, offers information that will help IT helpdesk managers and executives understand the help desk support industry and players, the key differentiators and evaluation criteria.

These IDC predictions indicate that enabling a remote and mobile workforce is becoming a business necessity, not just a competitive advantage. For more information on how Bomgar's remote control software can support your remote and mobile workforce initiatives, watch the Bomgar webcasts, or visit the Bomgar website.

Contact Info:

For further information, contact Melissa Taylor Dent at 601-519-0139, mdent@bomgar.com.
Email protected from spam bots.