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Bomgar Starts the New Year off with a Strong Close in 2007
Date: 01/31/07
Summary: Award Recognition, Product Enhancements Continue to Support 100 Percent Year-Over-Year Revenue Increases
RIDGELAND, Miss. – January 31, 2008 – Bomgar Corporation, the only provider of appliance-based remote support, today announced revenue growth of 142% over 2006. The company also introduced a new product, upgraded its software to support multi-language environments and mobile devices, while also receiving recognition and praise for company growth and product excellence.
IDC forecasts that the number of mobile workers in the U.S. will reach 113.5 million by 2008, up from 98.5 million only three years ago. Worldwide, there are expected to be 878 million mobile and remote workers by the end of the decade, according to IDC. These numbers show that the problem has now evolved into a growing complexity of devices and connections that must be supported by IT – making it more of a priority to businesses in order to keep productivity high.
As a result, the ability to provide remote IT support for these workers has become more complex. A report on "The Remote Revolution: Mobile Workforce Support" by the Business Process Management Forum, a technology consortium, emphasizes that 86 percent of more than 400 business executives and managers interviewed reported increasing support demands on IT. This is a direct result of how increased complexity is leading to heightened IT demand as more people are working on different connections forcing hindered productivity.
"In the last year, our customers have helped propel remote support beyond just 'help desk' software. Remote support has become a way for large enterprises to optimize their incident resolution issues at every level," said Joel Bomgar, founder and CEO of Bomgar Corp. "Looking ahead into 2008, we plan to continue this momentum with key product releases that provide more flexible support options, as well as grow our footprint through partnerships with leading enterprise vendors such as BMC."
Since adding sales offices in Atlanta early in 2007 and opening another later, in Dallas, Bomgar has generated steady growth since its inception in 2003. At the end of 2007, Deloitte & Touche named Bomgar No. 12 of 20 Rising Stars on its list of 500 fast-growing technology companies. From 2004 to 2006, Bomgar revenues grew 505 percent.
In addition to record sales growth and overall industry recognition, Bomgar's achievements in 2007 include:
• Product Enhancements: Bomgar expanded its remote support product line to include the B100, an introductory product for the small business. In October, Bomgar introduced Bomgar 10.0, an enterprise-grade version of its remote support software. These additions make Bomgar an ideal software solution for organizations addressing a variety of remote users, regardless of location, language or operating platform. Additionally, with this release, Bomgar provides enterprises of all sizes with the resources required to identify and resolve costly technology and business issues that cycle through the help desk.
• Industry Leadership: Bomgar was invited to speak at two distinguished events, the 11th annual CONNECTIONS Conference at CES, and the Help Desk Institute's (HDI) Annual Conference,. Bomgar used its time at HDI to lead the discussion about the support framework needed for enterprise incident resolution.
• Company Excellence: Bomgar was recognized with Deloitte & Touche's distinguished Rising Star award, recognizing the company's overall revenue growth.
• Product Excellence: Bomgar's appliance solutions were all recognized with stellar reviews by industry publications. The B100 received a four out of five rating by PC Magazine, for good security, online desktop session and chat capabilities. The B200 secured a positive review in eWeek and with the B300, CRNTech gave the box five tech stars out of five, four channel stars out of five and even referred to the appliance as a "powerhouse."
• Industry-leading Partnerships: Joining the BMC Software Technology Alliance Partner program, Bomgar announced a technology alliance with BMC Software to better automate the incident resolution process. The integration of Bomgar's incident resolution software with the BMC Remedy Action Request System (AR System) enables IT support representatives to launch and record secure remote sessions directly from the BMC Remedy system.
About Bomgar
Based in Ridgeland, Miss., Bomgar Corporation specializes in appliance-based solutions for remote desktop support. Bomgar allows companies to connect to remote clients and co-workers via the Internet anywhere in the world, in less than 10 seconds. The company is the only provider in the industry offering an appliance-based solution, providing companies with an unparalleled level of security and the ability to scale efficiently. Backed by venture capital, Bomgar has grown steadily since its inception in 2003, securing more than 3,000 customers in all 50 states in the US and 44 countries.
For further information, contact Melissa Taylor Dent at 601-519-0139, mdent@bomgar.com.
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