Bomgar Corporation has introduced the latest version of its Bomgar Appliance — Version 10.5.2 — which now offers new remote support features for devices using the Apple iOS platform, including the iPhone, iPad and iPod touch.
Bomgar enables customers to run custom configuration profiles on their iOS devices, automating routine support tasks beyond just e-mail and [...]
Media Coverage
08/30 | Bomgar introduces new Apple-friendly platform – Mississippi Business Journal
August 30, 2010 – 12:03 pm
08/26 | Beyond Buy-in – Campus Technology
August 26, 2010 – 9:30 am
As its student body became more and more geographically dispersed, Central Michigan University (CMU) of Mt. Pleasant had to come up with a way to provide technology support to its growing base of non-traditional students, as well as faculty and staff.
Previously, the 25,000-student institution used onsite visits to handle the job–a strategy that proved unviable [...]
08/26 | Bomgar Promotes Remote Management of Apple iPhones, iPads – MSPMentor
August 26, 2010 – 9:00 am
Bomgar, which specializes in appliance-based remote support, has launched the latest update to their Bomgar Appliance. The appliance now offers remote support features for devices the Apple iPhone and iPad (devices running Apple’s iOS). Like a growing list of IT companies, Bomgar apparently wants to make it easier for businesses and service providers to manage [...]
08/25 | The Coming War over the Help Desk – IT Business Edge
August 25, 2010 – 12:00 pm
There’s a war coming for control over the help desk in large corporate environments.
At most of them, there are two groups of IT professional providing help-desk service. The first is the traditional PC group that supports Windows and Macintosh PCs. The second group focuses on telecommunication services, including smartphones.
But as smartphones and now tablets such [...]
08/25 | Bomgar Adds Apple OS Functionality in Bomgar Appliance – TMC.net
August 25, 2010 – 12:00 pm
Left seemingly rotting away over a decade ago, kept alive by a cash infusion from its arch-rival Microsoft (News – Alert), Apple’s products are now the eyes, and in the hands of seemingly every individual and business. If a consumer or employee doesn’t have an Apple product they keep watch over what that company produces next [...]
08/25 | Bomgar Updates Remote Support App – MobileMarketing
August 25, 2010 – 9:00 am
Bomgar Corporation, which specialises in secure, appliance-based remote support, has released the latest version of its Bomgar Appliance app, which offers new remote support features for devices using the Apple iOS platform, including the iPhone, iPad and iPod touch. Bomgar says that version 10.5.2 of its secure support appliance makes it easier for IT organizations [...]
08/24 | Bomgar Releases New Remote Support Features for the iPhone and iPad
August 24, 2010 – 7:55 am
Bomgar Enables Customers to Run Custom Configuration Profiles on Apple Devices, Automating Routine Support Tasks from Email to Wi-Fi
RIDGELAND, Miss. – August 24, 2010 – Bomgar Corporation, the worldwide leader in secure, appliance-based remote support, today introduced the latest version of its Bomgar Appliance, which now offers new remote support features for devices using [...]
07/01 | Doing it right – SmartBusiness
July 1, 2010 – 4:22 pm
How Joel Bomgar found a better way to help customers through Bomgar Corp.
SmartBusiness
July 1, 2010
Joel Bomgar had grown tired of spending so much time in his car. It’s not that he had lost the energy to help his clients, he just felt there was a better way to solve IT problems and [...]
06/15 | Marketing the Internal IT Experience – IT Business Edge
June 15, 2010 – 6:28 pm
Internal IT organizations faced with a plethora of third-party competitors might want to think about taking that advice to heart. It’s not enough anymore to deliver IT services competently; you have to make sure that the end consumer of those services remembers and appreciates the value of those services.
One of ways that Bomgar, which [...]
06/15 | Bomgar Introduces Secure Remote Support Solution for Government Agencies – TMC.net
June 15, 2010 – 3:58 pm
Bomgar Corporation, a leading provider of secure remote support solutions, announced today the availability of its Federal Information Processing Standard (FIPS) 140-2 Level 2 certified (http://csrc.nist.gov/groups/STM/cmvp/) remote support product for the government sector. The new product meets stringent requirements set by the National Institute of Standards and Technology (http://www.nist.gov/index.html) for both hardware and software, demonstrating [...]
06/10 | Prescriptions for Support – CIS Magazine
June 10, 2010 – 2:32 pm
CIS Magazine
June 01, 2010
Help or IT support desks are organizations’ including contact centers’ “IT emergency wards”, providing quick, timely and accurate diagnoses, fixes, patch ups, prescriptions and referrals to keep them going and productive. Yet they are “cost centers”; they have no opportunities to drive in revenues unlike many customer-facing service and external tech support [...]
05/10 | Incubation Nation: Where Great Ideas Are Born – Inc. Magazine
May 10, 2010 – 4:24 pm
Inc. Magazine
May 10, 2010
Spun out of university research labs or started by local entrepreneurs trying to supercharge their hometowns, business incubators are everywhere. This map puts the spotlight on 20 initiatives.
Ridgeland, MS: The Mississippi Technology Alliance helps local entrepreneurs find capital. The alliance’s angel network assists about 125 companies each year; it also has funded [...]
03/29 | Remote Control for BlackBerry Devices – Windows IT Pro
March 29, 2010 – 8:17 pm
“Zenprise Introduces Remote Control for BlackBerry Devices”
“If you’re familiar with Bomgar or LogMeIn, then you know that BlackBerry remote access already exists in the market today. (Bomgar also provides remote control for Windows Mobile smartphones.)”
03/25 | CIOs Slowly Pry Open Dusty Wallets – E-Commerce Times
March 25, 2010 – 8:37 pm
“CIOs Slowly Pry Open Dusty Wallets”
Catching up to mobile trends is a primary necessity for many firms. For example, many of his customers need support for mobile devices such as Windows Mobile and BlackBerry, according to Joel Bomgar, CEO and founder of Bomgar, which develops remote support software. However, unlike Willmer, Bomgar sees a larger shift to alternative OSes taking place.
“We’ve also seen a significant uptick in the need to support both Mac and Linux in the enterprise. It definitely isn’t a Windows-only world out there anymore,” Bomgar told the E-Commerce Times.
03/04 | The Support Security Bubble – Government Security News
March 4, 2010 – 8:50 pm
“OPINION: The Support Security Bubble”
If there is anything we should have learned from the economic debacle of the last two years, it is that the status quo is not safe. And yet we continue building upon it until right past the point of collapse. It has happened time and again in our markets, and it is happening in IT support as we speak.[...]
