Working in tech support is a bit like teaching preschool: You're an educator who provides reassurance in troubling times. You share knowledge and help others overcome their obstacles. And some days, it feels like all you hear is screaming, crying, and incoherent babble.
Tech support is no cakewalk—there's no question about that—but boy, does it lead to entertaining anecdotes. After all, if the IT pro is the preschool teacher, the customers are the children. And kids, as we all know, are always saying the darnedest things. Read more.