Bomgar’s appliance-based remote support software enables users to remotely access and fix nearly any IT device that is located just about anywhere. According to Scott Braynard, who is vice president of public sector at Jackson, Miss.-based Bomgar, his firm’s software is built specifically for remote support and offers an extra layer of security to safeguard support sessions. “It is feature-rich for both support desks and service desks,” he says.
In a video interview (go to link at end of this story), Braynard says that Bomgar’s support products “offer security and audit control that governments are looking for.” Go here for information on Bomgar’s remote support offerings to government, and some of the features of those offerings. Read more.