Summary: PC remote control will be a key factor in keeping Dell’s support at the top of the list
(PRWEB) December 7, 2005 – In the wake of declining customer satisfaction, Dell announced on November 15, 2005, that it is testing TechConnect, its latest Web-based tool that enables support reps to remotely control customers’ PCs. In [...]
Summary: Research indicates that PC remote control offers customer satisfaction rates on par with in-person support
Support requests have increased by 11% since 2003, according to the Service and Support Professionals Association. The largest companies are receiving 1 to 2 million requests per month. Despite this increase, PC Magazine’s 18th Annual Reader Satisfaction Survey revealed that [...]
Summary: IT expense and loss of end-user productivity are major concerns as the workforce becomes more mobile
An IDC analysis published in October, 2005, determined that the mobile workforce will increase from 650 million worldwide in 2004 to more than 850 million over the next five years. By 2009, mobile workers will represent more than one [...]
Summary: Physician Micro Systems, Inc. recognized in InfoWorld’s 100 Projects of the Year for their deployment of NetworkStreaming’s support appliance
InfoWorld’s 100 Projects of the Year award recognizes shining examples of IT projects that save companies money, and make their day-to-day operations more efficient and reliable. Among the 2005 winners is Physician Micro Systems, Inc. (PMSI), [...]
Summary: NetworkStreaming’s support appliance makes compliance with regulations such as HIPAA and Sarbanes-Oxley simpler
Despite the April 20, 2005 deadline for compliance with the Health Insurance Portability and Accountability Act (HIPAA) Security Rule, many health care Providers and Payers have yet to achieve the basics, according to the Summer 2005 HIPAA Compliance Survey Results in HIPAAlert, [...]
Summary: NetworkStreaming CEO and founder Joel Bomgar to speak on trends in the technology market
What: Joel Bomgar, CEO and founder of NetworkStreaming, is scheduled to speak on the Entrepreneurs and Business Development panel at the Mississippi Technology Alliance 6th Annual Conference on High Technology. The panel, moderated by Clay Lewis from the Mississippi Development Authority, [...]
Summary: NetworkStreaming’s remote support appliance passes detailed Symantec security audit with flying colors
RIDGELAND, Miss. – October 24, 2005 – NetworkStreaming, a leading provider of appliance-based remote support software, further demonstrated its commitment to providing best-in-class solutions for customers by announcing results from a recent penetration assessment from Symantec. NetworkStreaming’s SupportDesk™ offers enterprise users a remote [...]
Summary: NetworkStreaming support appliance offers speed and security to IT help desk personnel
As more people use computers and the number of support incidents increases, tech support representatives are strained to respond to requests for remote support. NetworkStreaming provides faster and easier solutions that reduce time per session.
Unlike many remote support products, which require software installations [...]
Summary: NetworkStreaming receives $6 million in funding to move forward with development and marketing of its remote desktop support appliance
NetworkStreaming, a start-up based in Ridgeland, Mississippi, closed $6 million in second round funding for its SSL appliance-based remote support solutions.
NetworkStreaming’s SSL appliance enables any remote PC to initiate an on-demand help desk session with full [...]
Summary: NetworkStreaming’s remote desktop support appliance simplifies support processes and enhances security
NetworkStreaming’s NS Support Appliance lets users log on to the appliance via a Web browser and set up a remote control session with a help desk. The appliance runs NetworkStreaming’s SupportDesk™ software, and can sit outside corporate firewalls or between firewalls in a secure [...]
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