Summary: The Bomgar Box Honored for Outstanding Innovation
Ridgeland, Miss., Jan. 20, 2009 — Bomgar Corporation announced today that the Bomgar Box™ has received a 2008 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine (www.cismag.com), the leading publication covering CRM, call centers and teleservices since 1982.
Bomgar provides the industry’s only appliance-based remote desktop software for universal tech support that allows service technicians to securely access and control multiple devices on-demand (i.e. Windows, Mac, Linux, Smartphones). Its flagship product, the Bomgar Box™, is uniquely positioned in the IT support marketplace with a platform that minimizes the cost of overall IT support while ensuring security, compliance, and scalability. Bomgar easily integrates into existing IT infrastructures, strengthens the security of support organizations and all at a rapid ROI – typically realized in 3-9 months. “We’ve developed the Bomgar Box in direct response to the needs of the enterprise technical support organization,” said Nathan McNeill, Co-Founder and Vice President of Product Strategy, “and are grateful to receive recognition not only by the continuous addition of enterprise level customers, but also from an organization like TMC which is focused exclusively on the needs of the customer service and support centers.”
“I am pleased to honor Bomgar for their hard work and accomplishments. Their commitment to quality and excellence benefit the contact center experience as well as ROI for the companies that use them,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. “For 11 years, Customer Interaction Solutions magazine has recognized the companies which demonstrate excellence in technological advancement and application refinements.”
The 11th Annual Product of the Year Award winners will be featured in the January 2009 issue of Customer Interaction Solutions magazine.
For more information about the Customer Interaction Solutions’ 2008 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
About Bomgar Corporation
Bomgar Corporation specializes in appliance-based software for remote support in an enterprise environment. Bomgar allows companies to connect to remote clients and co-workers via the Internet anywhere in the world in seconds. The product allows organizations to optimize support by virtually accessing end-user systems for real-time incident resolution, eliminating the frustration of phone-only tech support. Bomgar provides enterprises with an unparalleled level of security and scalability, while enhancing IT resource management with the benefits of a virtualized help desk. Backed by venture capital, Bomgar has grown steadily since its inception in 2003 and has thousands of customers and strategic partners worldwide. Based in Ridgeland, Miss., the company is also one of the 10 fastest-growing software companies in America ranked by the 2008 Inc. 500.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions(CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
About TMC
Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by three million unique visitors each month worldwide, according to Webtrends. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference.
For more information about TMC, visit www.tmcnet.com.
BOMGAR Contacts:
Liz Shulof
Director of Public Relations, Bomgar Corporation
LShulof@bomgar.com
770.407.1876
Erin Hanley
Lois Paul & Partners
Erin_Hanley@lpp.com
512.638.5310
TMC Contacts:
Jan Pierret
203-852-6800, ext. 228
jpierret@tmcnet.com
