BOMGAR for ServiceNow

Remote Support, Secure Chat and Automated Surveys for ServiceNow

Leveraging a pre-built integration from Fruition Partners, support organizations using ServiceNow to automate incident tracking can now enhance customer support by integrating Bomgar. Bomgar adds enterprise remote support, advanced diagnostic tools and secure chat to the ServiceNow IT Service Management Suite.

Key Benefits:

Eliminate on-site visits
Increase first call resolution
Accelerate resolution time
Measure and exceed SLAs
Increase help desk capacity
Audit every support session
Ensure security of data

Bomgar's integration with ServiceNow allows a support representative to launch a secure remote support session directly from a ticket and immediately begin diagnosing and resolving a problem- increasing first call resolution rates, shortening call times, and eliminating on-site visits.

Bomgar's remote desktop control is multi-platform, which means support technicians can control the mouse and keyboard of Windows, Mac and Linux computers or servers. Bomgar also provides support capabilities for iPad, iPhone, Android, BlackBerry and Windows Mobile smartphones.

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