BOMGAR for Dell KACE

Remote Support, Secure Chat & Real-Time Automated Surveys for Dell KACE Customers

Support and IT organizations using the Dell KACE K1000 Management Appliance can now integrate with Bomgar to improve service levels, centralize support processes, and strengthen compliance. Bomgar’s integration with the Dell KACE Management Appliance increases the effectiveness of your technicians with robust remote support, secure chat and incident based mobile device support.

Key Benefits:

Increase self-service adoption with secure chat and remote support
Measure service levels
Improve customer satisfaction
Assure data security and compliance
Increase effectiveness, efficiency and retention of IT talent

Bomgar's integration with Dell KACE allows a support representative to launch a secure remote support session directly from the Service Desk and Inventory modules to immediately begin remotely diagnosing and resolving a problem – increasing first call resolution rates, shortening call times and eliminating on-site visits. Bomgar’s solution is multi-platform, which means support technicians can remotely support desktops, laptops, servers and mobile devices across operating systems.

Additional Resources:

K1000 Technical Integration Whitepaper
Bomgar & Dell KACE Press Release

Watch the Bomgar and Dell KACE Integration Webinar

Bomgar offers enterprise-class IT remote support platform that integrates with Dell KACE to offer a superior service desk user experience. Watch this informative webcast to learn how you can integrate Bomgar with KACE.

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