Bomgar's unique collaborative remote support capabilities dramatically increase efficiency and lower support costs. Bomgar enables multiple support technicians to simultaneously participate in a support session and swarm around a customer's technology problems to deliver real-time resolutions. Technicians can also work on multiple sessions at once, greatly improving productivity.

Bomgar's on-premise solution prevents customer data from passing through a third-party server. Sensitive data remains secure, and under your control. Bomgar enables:

• Advanced auditing of every key stroke of every remote support session via video recording
• Superior quality control that lets you provide end-users with a transcript of their chat conversation and a video recording of their support session.

The Bomgar solution simultaneously supports computers running virtually any operating system: Windows 95 through Windows 7, Mac OS X, and multiple Linux distributions, including Ubuntu, Fedora, RedHat and SLED. Bomgar also supports a wide range of mobile devices.