Remote Desktop Control Thru Firewalls

How does Bomgar enable remote support of your entire enterprise? Although firewalls block incoming traffic, they do allow outbound traffic. Bomgar enables secure remote desktop control of PC, Mac, Linux, Windows Mobile, and Blackberry systems when both the technician and the end-user send outbound traffic through the Bomgar Box. This means a technician can provide instant support to practically any computer world-wide.

Cross-Platform Support

Linux has a strong foothold in the server market and an increasing number of companies and government institutions standardizing on it. If your enterprise is strong on support, then you owe it to yourself to try Bomgar™ – simple remote support across multiple platforms.

System Specifications:

IT representatives' local computer:
• Mac 10.4 - 10.5
• Windows 2000 - Win 7 or Server 2003
• SUSE Enterprise Desktop Linux
• Browser of your choice (IE, Firefox, Opera)
• Internet connection (T1, cable, ISDN, or DSL)

Customers' supported computers:
• Mac 10.3.9 - 10.5
• Windows 95 - Win 7 or Server 2003 & 2008
• SUSE, Ubuntu, RedHat, or Fedora
• BlackBerry 4.2.2 and up
• Windows Mobile 5 for Pocket PC, Pocket PC Phone
  Edition, or Windows Mobile 6 Classic or Professional
• Internet connection (dialup, T1, cable, ISDN, or DSL)

Linux Remote Support

Bomgar is certified on multiple Linux distros and works on dozens more. Unlike some solutions that stop with basic support, Bomgar offers largely the same features for Linux as it does for Windows.

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