Linux Remote Access Q&A

1. From what platforms can I provide remote support?

The Bomgar™ Representative Console runs on Linux, Windows and Mac. See which specific distros Bomgar supports.
 

2. What platforms can I support with Bomgar?

Your customer's computer can run:

The Bomgar™ customer client runs on Linux, Windows and Mac. See which specific distros Bomgar supports.

3. Will Bomgar's representative and customer clients work on other Linux distros?

Yes. Bomgar works on dozens of Linux distributions. We certify the most popular versions including Ubuntu, RedHat, SUSE, and Fedora Core.

You are welcome to use this trial to test Bomgar's compatibility with other distros. However, our official support plan only covers those distros listed above.

4. Can I offer cross-platform remote support with the Bomgar Box?

Yes. No matter what operating system you are running Bomgar on, you will have remote access to all the operating systems supported by the Bomgar customer client.

5. How do customers initiate a session?

Typically, your customer will request support by clicking a link on your public support page. This will begin the download of the customer client application (<400K), and a web page with instructions will automatically open.

Then your customer simply clicks the icon on his or her desktop to begin a Bomgar™ session with you. Watch the trial tutorials to learn more:

What Your Customer Sees	Jump Technology
Demonstration Mode	Start a Support Session

6. How does unattended control of Linux differ from unattended control of Windows?

Control Unattended Windows PCs Within Your Network
For scheduled troubleshooting, a support rep with administrative privileges can push a support session to a Windows system within the LAN with Bomgar's Jump™ functionality.

Control Unattended Windows PCs Within a Separate Network
Installing a Jumpoint™ on a device within a separate network enables you to push a virtual support session to any unattended Windows system within the network (requires administrative privileges on the network).

Control Unattended Systems Outside the Network
Install a Jump™ client on the Windows, Mac, or Linux machine to gain anytime control. Jump™ clients can be installed via standard virtual support session or can be mass-deployed via email for the end-user to install.

Linux Remote Support

Bomgar is certified on multiple Linux distros and works on dozens more. Unlike some solutions that stop with basic support, Bomgar offers largely the same features for Linux as it does for Windows.

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