Bomgar Leadership Team
Bomgar's leadership team combines an entrepreneurial spirit with experience garnered through roles at Fortune 1000 and successful early stage companies, including: AltaVista, Ariba, Arthur Anderson and Company, Computer Associates, Digital Equipment Corporation, Fortress Technologies, KnowledgeStorm, LDDS Communications, Oracle, Servigistics, Skytel, Tradex, the US Army and Air National Guard.
Bomgar's executives forge the company's strategic vision. They partner with customers to understand their business needs and have a relentless drive to deliver beyond customer expectations. The result has been that many of Bomgar's customers have transformed their IT support and helpdesk organizations to drive new sources of revenue, profit, customer satisfaction and competitive differentiation.
The customer focus, thought leadership, strategic vision and core values of our executives guide them as they lead Bomgar to deliver consistently measurable value to more than 6,000 customers around the world. Bomgar's leaders also attract and inspire like-minded professionals who share a passion for delivering beyond customers expectations.
JOEL BOMGAR | Founder & Chief Executive Officer
In 2003, while working as a field network engineer Joel Bomgar developed the first version of Bomgar remote support software as a way to provide remote technical support to disparate users without leaving his desk. Since the company's founding in 2003, Joel has led the company to acquire over 6,000 customers and increase revenues by over 500 percent. The company's rapid growth has been recognized by numerous awards, including Deloitte's Fast 500 in 2007 and 2008, and Inc. Magazine's Inc. 500 in 2008 and 2009.
As a leading industry expert in remote support, Joel has appeared on programs such as ABC News' "Ahead of the Curve" and in publications such as The Wall Street Journal, CIO Today, Inc. Magazine, Entrepreneur.com, Network World, Windows IT Pro and Red Herring. His knowledge of and passion for the industry has led to a variety of awards and recognition. Most recently, he was named a finalist for the Ernst and Young Entrepreneur of the Year© 2009 Award in the Houston and Gulf Coast Area Program, and Mississippian of the Year by the Association of Information Technology Professionals. He was also accepted into the Young Presidents' Organization, the world's largest network of company Presidents and CEOs.
Joel serves on numerous technology and public policy boards.
Prior to starting Bomgar Corporation, Joel worked as a senior network engineer for Business Communications, Inc. (BCI), a systems integrator, where he was responsible for providing technical support and assistance to all of BCI's customers. Joel has nearly a decade of experience in network engineering, and served in the Mississippi Air National Guard where he honed his networking and computer skills, earning more than 16 network certifications. Joel graduated from Belhaven College with a bachelor's degree in business administration.
MIKE MORGAN | Chief Financial Officer
As Chief Financial Officer, Mike Morgan oversees Bomgar's accounting, finance, legal, human resources and IT operations. With over 20 years of experience in the high-tech and telecommunications industries, Morgan's fiscal leadership has helped accelerate Bomgar's rapid growth.
Before joining Bomgar in 2006, Morgan served as the Chief Financial Officer of American Healthtech, a major software provider to the long-term care industry. Prior to American Healthtech, he was responsible for developing Trinsic Communications' Sarbanes Oxley compliance and strategic planning, serving in various positions including CFO. Morgan also served as CFO at Touch One Communications, a high-growth consumer technology company serving over 500,000 consumers, where he drove the business plan behind new product launches for multiple wireless and wireline offerings and directed the strategic acquisition of several teleservice centers. Morgan began his career as a CPA at Arthur Andersen and Company, where client engagements included National Telecommunications, Mobile Communications Corporation of America, LDDS Communications, Mercury Telecom and Georgia Pacific.
Morgan is active in the Atlanta Technology Executive Roundtable, AICPA and Mississippi Society of CPAs. He frequently serves as a guest lecturer at local colleges and CPA events.
HUEY NGO | EVP of Product Development & Engineering
As executive vice president of product development and engineering, Huey Ngo is responsible for satisfying the development as well as support and training needs of Bomgar's diverse base of over 6,000 customers.
Ngo has over 10 years' experience leading and guiding product development efforts. At Bomgar, he oversees product development and management, quality assurance, and customer support efforts. Under Ngo's leadership, Bomgar's development team has secured multiple awards and patents for cutting-edge technology, including Bomgar's patented deployment model, JumpTM Technology, Access SponsorTM, EmbassyTM and Rep InviteTM.
Prior to Bomgar, Ngo served in engineering leadership positions at SkyTel, a fast-growing telecommunications company. In his seven-year tenure at SkyTel, Ngo helped lead software design, hardware design and product development. His contributions led to the launching of several of SkyTel's flagship wireless messaging products.
Ngo holds a bachelor's degree in Electrical Engineering and a master's degree in Electrical Engineering from Mississippi State University.
JIM NORTON | EVP of Sales and Marketing
As executive vice president of worldwide sales and marketing, Jim Norton is responsible for Bomgar's global sales revenue and marketing strategy. This includes business development, sales support, demand creation, public relations and product marketing.
Norton brings more than 20 years' sales and marketing leadership experience at both the strategic and tactical level. He has dramatically increased revenue at multiple small and large software companies, many of which resulted in strategic purchases and public offerings. His proven sales and marketing processes have enabled these organizations to rapidly scale to customer demand.
Prior to Bomgar, Norton served as group vice president of sales at Exstream Software, where he was responsible for all new sales revenue in North America. He rapidly accelerated growth, which led to a $625 million purchase by American Capital. He was instrumental in the subsequent purchase of Exstream by Hewlett Packard.
Norton also served as senior vice president of sales and marketing at Covast and executive vice president of sales at Derivion, helping both companies rapidly increase sales. Additionally, he held sales leadership roles at EDS, Texas Instruments and TenFold.
Norton holds a bachelor's degree in Information Systems and Mathematics from Muhlenberg College.
ARAMIS ALVAREZ | Senior VP of Support and Services
As vice president of support and services, Aramis Alvarez oversees the strategic direction of Bomgar's professional services operations.
An enterprise software services veteran, Alvarez brings over 20 years experience to Bomgar. Prior to joining Bomgar in December 2010, he oversaw the worldwide delivery of SolArc's commodity industry software solutions and managed the professional services operations for several product lines.
With a passion for customer service, Alvarez has proven expertise in growing services practices, developing new offerings, improving customer satisfaction and working effectively with partners in expanding product and service lines. He has a track record for making customers successful in highly competitive U.S. and international markets for a number of tech companies including Motive, PeopleSoft and Siebel Systems. He has also held senior positions with Dun & Bradstreet, Jacada and Allegro Development.
He holds a bachelor of business administration in computer science from Georgia State University.
NATHAN MCNEILL | Co-Founder and Chief Strategy Officer
As vice president of product strategy, Nathan McNeill is responsible for aligning product strategy and product marketing with the needs of over 6,000 Bomgar customers. McNeill functions as product evangelist, and speaks frequently at technology conferences, industry events, and customer and press engagements. He also helps establish and maintains technology partnerships and is instrumental in expanding Bomgar's customer base. McNeill joined Bomgar as a co-founder in 2003, while attending Belhaven College, where he graduated with a bachelor's degree in philosophy.