Come Work for Bomgar

Location: Austin, TX

Position Summary: The Dell Channel Manager will proactively create Bomgar awareness within the Dell sales channel and will capture, qualify and assist in closing Bomgar business through this valued partner.

Responsibilities and Essential Functions
Performs sales activities to achieve or exceed assigned revenue objectives  

• Develop and manage the Dell channel globally.
• Contact prospects and leads to generate interest and qualify needs for Bomgar products.
• Create and perform sales presentations to match company's products/services with identified needs.
• Manage Bomgar awareness activities through face-to-face meetings, phone and email contact.
• Remain knowledgeable of company's products/services to facilitate sales efforts.
• Maintain sales records and prepares sales reports as required.
• Assist in developing quotes to prospective customers within the Dell channel.
• Travel as needed ~30-40% depending on global opportunities / requirements.
• Maintain regular customer and partner contact (for the calendar year) to ensure satisfaction: • Alert partners of new or improved products/services. • Assist with partner needs as requested. • Develop relationships with partners. • Relay any partner feedback to product development staff.

Education / Experience Requirements  

• Bachelor's degree or equivalent training in business or sales management.
• Must have recent experience in the Dell channel
• 5-10 years of business development or enterprise sales experience in the software industry.
• Basic computer skills needed and working experience with Salesforce.com a plus.

Work Skills  

• Effective communication and interpersonal skills.
• Must possess strong organizational and time management skills
• Self-starter, motivated to drive and meet revenue goals and objectives.
• Professional demeanor
• Willingness to support and adhere to Company’s core values (www.bomgar.com/values)

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Location: Johns Creek, GA

Position Summary: Partnering with sales executives within assigned regions, the Demand Generation Executive is responsible for the cultivation, generation and qualification of sales leads. The ultimate goal of this position is to generate the volume of sales pipeline opportunities required to exceed the revenue goal for a specific sales region. This position will report directly to the Demand Generation Manager, work closely with regional sales managers and all members of the marketing team on specific lead generation and qualification programs.

Responsibilities and Essential Functions  

• Follow-up on targeted outbound marketing campaigns to pre-qualify sales opportunities and schedule meetings for outside sales executives.
• Work with regional sales executives to conduct territory analysis and prioritize sales opportunities to ensure timely lead qualification.
• Conduct the research required to understand prospect’s business, technology and product requirements and develop a compelling value proposition.
• Contact prospective companies to gather key qualification data and qualify opportunities.
• Build sales pipeline with qualified prospects to achieve the goals and objectives of the company’s annual sales plan.
• Maintain prospect contact information and notes in salesforce.com.
• Produce weekly, monthly and quarterly status reports.
• Meet or exceed individual performance objectives outlined and communicated on a quarterly basis

Education / Experience Requirements  

• Undergraduate degree in business, marketing, communication or related discipline.
• 5+ years of business development, telemarketing or outside sales experience with an enterprise software company or telemarketing agency calling on director and executive level targets.
• Self-starter, goal-oriented, able to work with a high degree of autonomy and deliver measurable results.
• Demonstrated track record of prospecting large, diversified, global accounts, with skills including cold-calling, identifying new business and prospecting qualified decision makers.
• Understanding of business-to-business and technology markets, how they function, the trends and influences they have on clients' businesses.
• Experience and proficiency conducting Internet research including a familiarity with Hoovers, Yahoo Finance, Google, etc.

Work Skills  

• Work effectively with other members of the sales and marketing teams.
• Proficiency with sales automation systems such as salesforce.com.
• Proficiency in MS Word and Excel
• Excellent verbal and written communication skills.
• Superb time management and organizational skills.
• Professional demeanor at all times
• Willingness to support and adhere to Company’s core values (http://www.bomgar.com/values.htm)

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Location: Johns Creek, GA

Position Summary: This position facilitates the processing of orders and quotes from the sales teams in addition to supporting other areas of the organization including program implementation, sales support, training, and operations.

Responsibilities and Essential Functions  

• Process New and Add-on Orders for Enterprise & Public Sector team - verify all information including price, products, shipping address, billing contact, DNS, terms, etc.
• Process Evaluations - update, track and maintain data; notify Legal of any changes to evaluation agreement
• Obtain necessary approvals - for discounts, terms, waiving certain costs, etc.
• Create/Edit Quotes - verify info such as customer status, any existing products, prices, upgrades, discounts, custom EULA’s, resellers, etc.
• Work with Legal Department – specifically custom agreements, mergers, acquisitions, name changes, etc.
• Train new hires on Order Center and Policies
• Responsible for training/communicating Order Center changes to Enterprise & Public Sector teams
• Order Center Testing - as new changes are implemented
• Communicate Order Center issues - for testing, recommending improvement and reducing day to day issues
• Contact customers as needed on order issues - verify no PO system, need tax exemption, PO revisions, account name clarification, etc.
• Communicate product return requests (RMA’s) for evaluations and upgrade returns
• Must be available and flexible at month-end for urgent/final quotes and orders
• Maintain and distribute “Do Not Ship” list
• Maintain Daily Sales Report
• Input daily shipping and tracking information into Salesforce.com
• Back-up Office Administrator when out of office for coordinating shipments

Education / Experience Requirements  

• Bachelor’s Degree in Business Administration or equivalent experience
• Minimum 2 years operations experience
• Salesforce.com experience

Work Skills  

• Possess skills of organization, planning, and communication (verbal and written)
• Knowledge of sales industry a plus
• Knowledge of automation, analytics, and general office technology including operations, development, and general office administration
• Effective interpersonal and communication skills
• Able to effectively organize, multitask and prioritize
• Motivated to help others in a team environment
• Willingness to support and adhere to Company’s core values (http://www.bomgar.com/values.htm)
• Professional demeanor

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Location: Johns Creek, GA

Position Summary: The Solutions Engineer provides pre-sales product support and technical solutions to prospective customers and account executives.

Responsibilities and Essential Functions  

• Provide support via telephone, written correspondence and electronic media.
• Serve as the technical resource during the sales cycle conducting technical demonstrations and educational training to prospects and customers.
• Assists sales in developing responses and proposals to prospective and existing customers.
• Participate in sales calls and customer visits as requested.
• Develop and maintain technical presentations and other technical sales tools.
• Coach and mentor sales representatives concerning technical product knowledge.
• Serve as liaison between sales personnel and other internal groups to streamline communications and coordinate resource utilization
• Train others on new product and technology advancements as required.
• Provide technical support and perform technical demonstrations at trade shows.
• Travel required

Education / Experience Requirements  

• Bachelors degree in technological field preferred or equivalent technical experience
• Windows Networking
• Web Server technology
• Desktop troubleshooting
• Basic knowledge of proxy servers and firewalls and TCP/IP
• Basic knowledge of API’s, XML and HTML preferred
• Previous experience developing and presenting technical product demonstrations and presentations in person, via the phone or the web required.
• Experience with remote support technology

Work Skills  

• Team player with strong verbal and interpersonal skills.
• Polished customer presentation skills required.
• Professional demeanor
• Ability to communicate technical information to non-technical personnel.
• Ability to determine how product will work within customer environment critical to success.
• Willingness to support and adhere to Company’s Core Value (http://www.bomgar.com/values)

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Location: Ridgeland, MS

Position Summary: This position is responsible for supporting customers as they report incidents with their Bomgar remote support solutions. This responsibility includes responding to, resolving or escalating and documenting customer’s incidents in a timely, efficient and professional manner while actively participating in a team environment.

Responsibilities and Essential Functions  

• Communicate with customers via phone and email in a professional, efficient, pleasant and helpful manner
• Document and resolve customer support incidents using intelligent, qualified troubleshooting techniques, teamwork and a variety of internal resources
• Work with Product Support Engineers (Tier 2) to resolve or escalate more complex issues
• Liaise with hardware vendors on warranty repairs
• Actively participate with other Technical Support engineers in a team-oriented culture and assist other internal groups
• Continue to develop personally and professionally with internal and extra-curricular training
• Process all reported customer incidents in a timely fashion according to Service Level Agreements

Education / Experience Requirements  

• College degree in Information Technology and professional experience in technical support
• Experience and knowledge in OS and IT network administration/support
• Strong troubleshooting skills and technical abilities
• Customer focused attitude and motivated to help

Work Skills  

• Detail oriented but able to execute efficiently and follow through
• Able to organize, multitask and prioritize
• Willing to work flexible hours
• Must possess knowledge of commonly-used concepts, practices, and procedures within a particular field.
• Excellent written and verbal communication skills are required.
• Must be able to work within a team environment including remote team members
• Professional demeanor
• Support and adhere to Company’s Core Values. (http://www.bomgar.com/values.htm)

Apply Now!

Location: Ridgeland, MS

Position Summary: This position is responsible for supporting customers as they report incidents with their Bomgar remote support solutions. This responsibility includes investigating, resolving and documenting escalated customer’s incidents in a timely, efficient and professional manner while actively participating in a team environment.

Responsibilities and Essential Functions  

• Process all customer incidents escalated from Tier 1 in a timely fashion according to Service Level Agreements.
• Skillfully and consistently apply qualified troubleshooting techniques to resolve and/or reproduce reported incidents in multiple OS and network environments.
• Work closely with Quality Assurance and Development groups when further investigation and detailed technical information is required while maintaining professional customer support standards.
• Communicate with customers via phone and email in a professional, efficient, pleasant and helpful manner.
• Document all support incidents and customer interaction accurately and thoroughly.
• Liaise with hardware vendors on warranty repairs and complete in-house RMA processing.
• Actively participate with other Technical Support representatives in a team-oriented culture by fielding Bomgar product and area-of-expertise questions, completing Tier 1 duties as required and assisting other internal groups.
• Continue to develop personally and professionally with internal and extra-curricular training.

Education / Experience Requirements  

• BA degree or equivalent work experience in OS and network related incident resolution.
• Proven record of strong troubleshooting skills and technical abilities.
• Solid understanding of TCP/IP networking protocols especially as they related to web-server request handling and firewall configuration.
• Detailed knowledge of various Windows workstation and server operating systems including user management, security policy configuration and system service operations.
• Working knowledge of Linux and Mac OS environments

Work Skills  

• Detail oriented but able to execute efficiently and follow through
• Able to organize, multitask and prioritize
• Willing to work flexible hours
• Must possess knowledge of commonly-used concepts, practices, and procedures within a particular field.
• Excellent written and verbal communication skills are required.
• Must be able to work within a team environment
• Professional demeanor
• Support and adhere to Company’s Core Values. (http://www.bomgar.com/values.htm)

Apply Now!

Location: Ridgeland, MS

Position Summary: The Quality Assurance Analyst is responsible for planning and implementing the quality assurance procedures for daily, milestone and release candidate testing of the Bomgar product line of screen-sharing and remote control technologies. QA Analyst must display individual motivation and the ability to respond with innovation to new technological problems and new product possibilities. As a member of the QA team, will be responsible for the quality of software released to the company’s sales and marketing departments. QA Analyst will also work with technical support team to help resolve product support issues.

Responsibilities and Essential Functions  

• Determine test objectives and standards by studying software requirements, writing test cycle plans, test cases, and test scripts.
• Meet test objectives by determining testing methods, cycles, phases, and conditions; set up testing environment and equipment.
• Identify software capability and reliability by conducting functional, system, and performance tests.
• Resolve testing problems by modifying testing methods during tests; conferring with management to revise test objectives and standards.
• Maintain testing database by developing defect tracking and regression testing information requirements; designing information system; enter test outcomes; secure data.
• Report test outcomes by collecting, analyzing, interpreting, summarizing, and displaying data; recommend software changes.

Education / Experience Requirements  

• B.S. or higher degree in Computer Science or related field
• Experience with automated testing, developing standards, reporting research results, software debugging and software testing, and Software Quality Assurance Process.
• Knowledge of C++, PHP, and other programming languages a plus
• Linux and Unix experience a plus

Work Skills  

• Accuracy and Attention to Detail
• Self-starter; requires little supervision
• Excellent verbal and written communication skills
• Strong time management skills and ability to prioritize
• Professional demeanor
• Support and adhere to Company’s Core Values. (http://www.bomgar.com/values.htm)

Apply Now!

Location: Ridgeland, MS

Position Summary: The Quality Assurance Engineer is responsible for planning and implementing the quality assurance procedures for daily, milestone and release candidate testing of the Bomgar product line of screen-sharing and remote control technologies. QA Engineer must display individual motivation and the ability to respond with innovation to new technological problems and new product possibilities. As a member of the QA team, will be responsible for the quality of software released to the company’s sales and marketing departments. QA Engineer will also work with current development team creating new products and enhancing existing products.

Responsibilities and Essential Functions  

• Determine test objectives and standards by studying software requirements, writing test cycle plans, test cases, and test scripts.
• Meet test objectives by determining testing methods, cycles, phases, and conditions; set up testing environment and equipment.
• Identify software capability and reliability by conducting functional, system, and performance tests.
• Resolve testing problems by modifying testing methods during tests; conferring with management to revise test objectives and standards.
• Maintain testing database by developing defect tracking and regression testing information requirements; designing information system; enter test outcomes; secure data.
• Report test outcomes by collecting, analyzing, interpreting, summarizing, and displaying data; recommend software changes.

Education / Experience Requirements  

• B.S. or higher degree in Computer Science or related field
• 3 to 5 years experience with automated testing, developing standards, reporting research results, software debugging and software testing, and Software Quality Assurance Process.
• Networking experience required.
• Knowledge of C++, PHP, and other programming languages a plus
• Experience in shrink-wrapped software projects a plus
• Linux, Unix, Windows and Mac experience required.
• Ability to utilize VMWare

Work Skills  

• Accuracy and Attention to Detail
• Self-starter; requires little supervision
• Excellent verbal and written communication skills
• Strong time management skills and ability to prioritize
• Professional demeanor
• Support and adhere to Company’s Core Values. (http://www.bomgar.com/values.htm)

Apply Now!

Location: Ridgeland, MS

Position Summary: The iOS developer researches, designs and develops product features, tools, and applications for enhancing Bomgar's iOS platform specific remote support software. Self-motivation, ability to research new product and development trends, responding with innovation to new technological problems and new product possibilities are critical talents to be successful in this position. Passion for creating great user experiences is required.

Responsibilities and Essential Functions  

• Scope assigned project/tasks and provide accurate time estimates.
• Responsible for researching, designing, prototyping, documenting specifications, implementing and testing all developed software in the scope of the product.
• Convert specifications into requirements, design and proposed solution(s).
• Systematically identify and define problems, evaluate all possible solutions, and implement effective solutions.
• Work with Quality Assurance personnel in creating all test cases and documentation for the assigned projects/tasks.
• Communicate problems, risks, or issues with peers and manager.
• Provide thorough documentation for all development work.
• Interacting with technical support and possibly customers in trouble-shooting issues and resolving the respective issues.

Education / Experience Requirements  

• Bachelor’s Degree in Computer Science or related field.
• 1 to 2 years of development experience on iOS platform.
• Proficient with the entire Software Development Lifecycle (SDLC).
• Mac Programming experience is a plus.
• Should have published at least one App to the App Store

Work Skills  

• Strong verbal and written communication skills.
• Must be self-reliant, but be able to communicate and contribute in a team setting.
• Excellent analytical and problem solving skills
• Professional demeanor at all times
• Willingness to support and adhere to Company’s core values (http://www.bomgar.com/values.htm)

Apply Now!

Location: Ridgeland, MS

Position Summary: The Software Developer designs and develops product features, tools, and applications used for enhancing Bomgar's remote support software. Developer must display self-motivation and the ability to respond with innovation to new technological problems and new product possibilities.

Responsibilities and Essential Functions  

• Scope assigned project/tasks and provide accurate time estimates.
• Responsible for designing, prototyping, documenting specifications, implementing and testing all developed software in the scope of the product.
• Systematically identify and define problems, evaluate all possible solutions, and implement effective solutions.
• Work with Quality Assurance personnel in creating all test cases and documentation for the assigned projects/tasks.
• Communicate problems, risks, or issues with peers and manager.
• Provide thorough documentation for all development work.
• Some interaction with technical support and possibly customers in trouble-shooting issues and resolving the respective issues may be required.

Education / Experience Requirements  

• Bachelor's Degree in Computer Science, Electrical Engineering, or related field; Master's Degree preferred.
• 3 to 5 years software development experience in C++.
• Proficient with the entire Software Development Lifecycle (SDLC).
• Unix, Linux, Windows, and Mac OS experience preferred.
• Software development experience in PHP is a plus.

Work Skills  

• Must be self reliant, but be able to communicate and contribute in a team setting.
• Excellent analytical and problem solving skills
• Professional demeanor
• Support and adhere to Company’s Core Values. (http://www.bomgar.com/values.htm)

Apply Now!

Location: Ridgeland, MS

Position Summary: HOURS: 9:00 a.m. – 5:00 p.m. CONTACT INFORMATION: Send resume w/ CL to Director of HR, Bomgar Corporation, 578 Highland Colony Parkway, Ste. 300, Ridgeland, MS 39157. Note: This position is eligible for company’s Employee Referral Bonus Program.

Responsibilities and Essential Functions
Research, design and develop product features, tools and applications used for enhancing Bomgar’s remote support software. Specific duties include: Research, design prototype, document specifications, implement and test all developed software applications in the scope of the product; convert specifications into requirements, design and proposed solutions; systematically identify and define problems, evaluate all possible solutions, and implement effective solutions; work with Quality Assurance personnel in creating all test cases including integration test and documentation for the assigned projects/tasks, communicate problems, risks and issues with peers and manager; provide thorough documentation for all development work; interact with technical support and possibly customers in trouble-shooting issues and resolving the respective issues, work with C++, Java/J2EE, the entire Software Development Lifecycle(SDLC) etc.  

Education / Experience Requirements
Must have a Master’s degree in Computer Science, Electrical Engineering, Information Security or a related field plus 2 years of experience. Foreign equivalent degree is acceptable. Will also accept any suitable combination of education, training and/or experience.  

 

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Location: Ridgeland, MS

Position Summary: The Software Development Engineer researches, designs and develops product features, tools, and applications used for enhancing Bomgar's remote support software. Development Engineer must display self-motivation and the ability to research new product and development trends, respond with innovation to new technological problems and new product possibilities.

Responsibilities and Essential Functions  

• Scope assigned project/tasks and provide accurate time estimates.
• Responsible for designing, prototyping, documenting specifications, implementing and testing all developed software in the scope of the product.
• Systematically identify and define problems, evaluate all possible solutions, and implement effective solutions.
• Work with Quality Assurance personnel in creating all test cases and documentation for the assigned projects/tasks.
• Communicate problems, risks, or issues with peers and manager.
• Provide thorough documentation for all development work.
• Some interaction with technical support and possibly customers in trouble-shooting issues and resolving the respective issues may be required.

Education / Experience Requirements  

• Bachelor's Degree in Computer Science, Electrical Engineering, or related field; Master's Degree preferred.
• 3 to 5 years software development experience in C++.
• Proficient with the entire Software Development Lifecycle (SDLC).
• Unix, Linux, Windows, and Mac OS experience preferred.
• Software development experience in PHP is a plus.

Work Skills  

• Must be self reliant, but be able to communicate and contribute in a team setting.
• Excellent analytical and problem solving skills
• Professional demeanor
• Willingness to support and adhere to Company’s Core Values. (http://www.bomgar.com/values.htm)

Apply Now!

Location: Ridgeland, MS

Position Summary: The Test Automation Engineer is responsible for testing, qualifying, and validating Bomgar product releases. This individual works closely with Quality Assurance, Software Development, and Product Management teams. Self-motivation, ability to install, configure, and maintain Windows, Mac, and Linux platforms, and proficiency in scripting languages are critical skills to be successful in this position.

Responsibilities and Essential Functions  

• Scope assigned tasks and provide accurate time estimates.
• Work with Quality Assurance personnel in creating and understanding test cases and documentation for the assigned projects/tasks.
• Maintain third party tools, test environments, and associated configurations.
• Assist Product Support, Quality Assurance, and Development teams with identification, reproduction, and documentation of product defects and “corner” cases.
• Provide performance data and other metrics gathered from testing to support quality review process.
• Interacting with technical support and possibly customers in trouble-shooting issues and resolving the respective issues.
• Develop and maintain scripts and applications used to perform functional, load, and regression testing of Bomgar product.
• Develop and maintain automated regression testing for existing and new test cases.

Education / Experience Requirements  

• Bachelor’s Degree or Equivalent work experience in Computer Science or related field.
• 1 to 2 years of development experience, either in test automation or application development.
• Clear understanding of Software Development Lifecycle (SDLC).

Work Skills  

• Working knowledge of setting up physical and virtual Windows, Mac, and Linux environments.
• Experience with scripting languages like Python, JavaScript, or bash is desirable.
• Experience using automated test tools like HP QuickTest Pro, Selenium, etc. is a plus.
• Professional demeanor at all times
• Willingness support and adhere to Company’s core values (http://www.bomgar.com/values.htm)
• Strong verbal and written communication skills.
• Must be self-reliant, but be able to communicate and contribute in a team setting.
• Excellent analytical and problem solving skills

Apply Now!