HP & Bomgar: HP MarketPlace Partner
Remote Support, Secure Chat and Automated Survey Capability
for HP Service Center and Service Manager
Bomgar extends HP Service Management solutions by:
- Enabling reps to access virtually any system from within HP Service Manager or Service Center.
- Allowing end-users to initiate a chat with a service representative from within Service Manager, Service Center or the HP Service Portal.
- Providing robust survey capabilities which enables easy online customer satisfaction and quality of services reporting for management and training purposes.
Key Features and Benefits
- Remote support for any device on any network with no pre-installed client from within HP Service Center and Service Manger
- Integrated, secure chat with end-users from within HP service management solutions or the service portal
- Robust survey capabilities to measure performance and effectiveness of individuals and groups
- Complete session logs and recording for improved management, training and to assure compliance
- BlackBerry Remote Support: Chat with your customer and view the remote screen.
Why Bomgar – Key Differentiators
Cost, Value and ROI
BOMGAR delivers best-of-breed remote support software on an appliance through its concurrent representative licensing model, enabling us to be the leader in cost and value, with an ROI of less than six months
100% Access
Rapidly resolve incidents on virtually any configuration item, attended or unattended, regardless of location, across the broadest range of operating systems (Windows, Windows Mobile, Mac, Linux)
Depth of Remote Support Capabilities
Market-leading suite of support and diagnostic capabilities to speed incident / problem resolution, increase knowledge capture, and improve capacity of support reps
Security and Compliance
Appliance model, encryption, and session recording give complete control and ensure security and compliance standards are met.
Proven, Scalable Solution
Appliance-based solution is ideally suited for large, enterprise applications requiring need for future growth and expansion. 5,000+ customers in 44 countries
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Bomgar Contacts
Executive Sponsor
Brad Prizer, Executive Vice President of Marketing
bprizer@bomgar.com
Sales
Tom Thomason
Vice President of Sales
tt@bomgar.com
Technical Sales Support
Adam White, Director of Sales Engineering
awhite@bomgar.com
601.519.0120 |
