Seamless Integration Between Remote Support & Ticketing

Bomgar extends HP Service Management solutions by:

• Enabling reps to gain remote desktop control of virtually any system from within HP Service Manager or Service Center.
• Allowing end-users to initiate a chat with a service representative from within Service Manager, Service Center or the HP Service Portal.
• Providing robust survey capabilities which enables easy online customer satisfaction and quality of services reporting for management and training purposes.

Key Features and Benefits

• Remote support for any device on any network with no pre-installed client from within HP Service Center and Service Manger
• Integrated, secure chat with end-users from within HP service management solutions or the service portal
• Robust survey capabilities to measure performance and effectiveness of individuals and groups
• Complete session logs and recording for improved management, training and to insure compliance