Remote Support

Can you run a government with six-year-old software?
All eyes are on Obama. They say the first few months on the job are pivotal and we’re all eagerly awaiting our daily updates on his progress. But anyone waiting for those updates to be communicated electronically, other than through news sources, probably didn’t get what they expected.
Why? [...]

If your customers have to make a second call, the likelihood they’ll go to a competitor jumps 31 percent. It’s time to focus on first call resolution.
New studies on the impact of first call resolution indicate that not addressing this problem could be eating up your profits and driving customers away en masse.
Here’s a [...]

The success of Obama’s health care plan will depend in part on accessibility of medical data. If computers or software fail, it could spell disaster.
One of the major components of Obama’s health care plan involves standardizing medical records and making them electronic. The move is designed to simplify the health care process and make it [...]

Remote support of a new e-government infrastructure could help coordinate the left hand and the right to create a government that’s efficient and really on top of things.
Some years ago, a friend of mine created a course to teach SQL to the managers of an insurance company. The course enabled them, for the first time, [...]

Bomgar’s remote desktop control enables support from and to Linux.
Some experts are predicting big moves for Linux in 2009. Will GNOME rise above KDE? Will pre-installed Linux get a boost if HP comes through with its promises? Will the release of the Brtfs file system catapult Linux into the enterprise space? Will OpenGL be made [...]