http://www.bomgar.com/helpdesknews Get Updates on Support Trends and Bomgar's Remote Access Software Fri, 18 Jul 2008 21:53:31 +0000 http://backend.userland.com/rss092 en Saas for the IT helpdesk is not in the cards for a large percentage of concerned enterprise IT decision makers, recent research says. According to recent research, SaaS may not be as popular as we thought. In fact, nearly 40% of American and European software IT decision-makers said they’re ... http://www.bomgar.com/helpdesknews/index.php/helpdesk-news/1235 Employees working from home at least part-time is almost expected – find out how to make the business case for your company. Gartner says that 41.4 million employees (globally) will spend at least one day every week working from outside the office in 2008. One of the primary drivers in this ... http://www.bomgar.com/helpdesknews/index.php/helpdesk-news/1234 With spending on enterprise applications on the rise, SMBs would be wise to focus on cost-efficient technologies that also improve the customer experience. IDC predicts a growth rate of 10.6% (compound annual growth rate) in SMB enterprise application spending over the next four years. To achieve and maintain such an ... http://www.bomgar.com/helpdesknews/index.php/helpdesk-news/1233 Internal security could defeat all other efforts. Check out this survey. A UK survey conducted on 300 senior IT pros revealed that security of company data is somewhat less than it should be: 22% of the respondents said they relay sensitive company info by FTP, 35% by courier, 4% use the ... http://www.bomgar.com/helpdesknews/index.php/helpdesk-news/1232 If you never had to send another support tech to an on-site call, Bomgar would be happy. Have you checked out Bomgar’s 10.1? It includes a new Software Development Kit (SDK) that reduces the time spent integrating Bomgar with other systems by nearly 75 percent so you’re up and running ... http://www.bomgar.com/helpdesknews/index.php/helpdesk-news/1231 Why mess around with email? New customer service study tells you what you can expect. The third annual Multi-channel Customer Service Study recently conducted by Transversal on 100 UK companies revealed some startling information. The average time to get a response to an email was four days and 28% of the ... http://www.bomgar.com/helpdesknews/index.php/helpdesk-news/1230 A primer for office politics (don’t worry, it’s not as bad as it sounds) Okay, so you’ve been on the IT help desk for a while now and you’ve finally been promoted to manager. What do you do first? If you’ve had your eye on the job for a while you ... http://www.bomgar.com/helpdesknews/index.php/helpdesk-news/1229 Tech Republic thinks of everything – including free links to the best SciFi. I don’t know if every IT help desk pro is into science fiction, but I do believe there are more sci-fi fans than in other industries. If you’re one of them and would like to amass a nice ... http://www.bomgar.com/helpdesknews/index.php/helpdesk-news/1228 An Efficient IT Help Desk Can Reduce Teleworkers’ Barriers to Operating Successfully From Home or Other Locations The trend toward a mobile workforce, predicted to include 1 billion employees globally by 2011 and involve 75% of the U.S. workforce, has proven productive and cost efficient. However, studies have shown that if ... http://www.bomgar.com/helpdesknews/index.php/helpdesk-news/1227 Everything worth achieving takes work, but knowing exactly what to work on is the first step. As exciting and interesting as being an IT helpdesk rep can be, not everyone wants to do it forever. However, instead of finding a new career, you could consider moving up the ladder to bigger ... http://www.bomgar.com/helpdesknews/index.php/helpdesk-news/1226 Correct utilization of remote access software can put more super agents at your disposal. The contact center, whether it offers technical support, help with accounts, order queries or any other function, is often the primary point of contact between the company and the customer. To ensure the contact center is up ... http://www.bomgar.com/helpdesknews/index.php/helpdesk-news/1225 Bomgar’s remote access software can help increase job satisfaction as well as that of the customer, but preventing agent burnout also takes a concerted effort on the part of managers. Staff changes in any company are disruptive. No matter what precautions you take or training methods you use, there is invariably ... http://www.bomgar.com/helpdesknews/index.php/helpdesk-news/1224 Having a plan and figuring out the exact actions necessary to implement it will ensure the success of your initiatives and your company. Optimally, every step taken by every manager and employee at every IT help desk would be part of a coordinated strategy to achieve the company’s overall goals. If ... http://www.bomgar.com/helpdesknews/index.php/helpdesk-news/1221 If Bomgar does for you what it’s done for others, you’ll never look back Have you checked out Virtualizing Support, Bomgar’s new IDC sponsored white paper? IDC interviewed Bomgar customers to find out about their experiences with Bomgar’s remote support software. Organizations have realized a 60% reduction in call resolution time, ... http://www.bomgar.com/helpdesknews/index.php/helpdesk-news/1220 Bomgar’s remote control software offers higher productivity and lower costs at the IT helpdesk The economic downturn in the U.S. is affecting IT spending growth and will continue to do so throughout the year, according to a report from IDC. Corporations tightening the belt on IT expense must make business continuity ... http://www.bomgar.com/helpdesknews/index.php/helpdesk-news/1222