Outgrowing GoToAssist™?

Companies with enterprise-grade support requirements need a unified remote support solution. To meet these requirements, many of these companies are switching from GoToAssist™ to Bomgar to keep up with demand and handle emerging support scenarios. Consider these examples:

• Fortune 500 Payroll Outsourcer with 1000’s of GoToAssist™ Seats
  Consolidated Remote Support on Bomgar & Saved Millions
• 2 of the Largest Supporters of the Digital Home with 100’s of GoToAssist™ Seats Each
  Made Transition to Bomgar in Less Than a Month
• Second Largest US Publisher Supporting Thousands of Schools with GoToAssist™
  Switched to Bomgar to Expand OS Support

Most of the companies who switch did so for one of these reasons:

• Supporting More Operating Systems - Bomgar supports Windows, Mac, Linux, Windows Mobile, & BlackBerry
• Bringing Remote Support In-House for Security - The Bomgar appliance can integrate with LDAP
• Consolidating Remote Support - Bomgar supports more systems, including servers & routers
• Lowering Long-Term TCO - Bomgar is perpetually licensed per concurrent rep, not named seat

Bomgar vs GoToAssist™

Houghton Mifflin Harcourt

GoToAssist™ only had basic functionality and the hosted licensing model with monthly fees
was not a good fit for the organization

GoToAssist™ doesn't enable Mac access, which is a primary concern for schools. Since about 25 percent of the company’s calls were Mac-related, Harcourt was unable to remotely access and support these customers. Harcourt identified that 50 to 60 percent of incident research time was spent on Macs because of this limitation.

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Plumchoice

GoToAssist™ did not support any systems beyond the Windows platform. GoToAssist™ also failed to provide the security measures PlumChoice needed to be compliant with its customers’ industry standards. They also needed a solution that would record every support session and agent interaction.

The reaction to the change was “revolutionary,” says Rich Surace, Senior VP of Operations. “In addition, they are able to “provide the support they were trained to do.”

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The Salvation Army

Bomgar is a zero footprint solution that does not require any pre-installed client. Because of this, they quickly deployed the solution to nearly 1,500 centers in 13 western states, some with hundreds of computers.

With the Bomgar Box now in place, the Salvation Army is able to quickly support anyone, anywhere, at anytime, regardless of time zone or network connections, at much lower cost.

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