Representative Console Custom Link
Creating a button in the representative console provides quick access to a web page. The session's external key can even be used to link to a specific issue in a web application.Download the Transcript (.pdf)
Transcript: Representative Console Custom Link
An administrator can create a custom link that will appear in the representative console as a button within a support session. This can give the representative quick access to web-based programs such as customer relationship management or helpdesk ticket tracking tools. By including a variable for the external key, the URL can directly link to a specific support ticket, account profile, or other page related to the support session.