REFERENCE > Remote Support Software - Upgrade Guide > Single Appliance Using Manual Updates

Upgrade a Single Bomgar Appliance Using Manual Updates

If you are unable to use automatic updates (e.g., if your appliance exists on a restricted network), you may perform manual updates.

Log into your Bomgar Appliance and go to the Updates page. Starting with Base 3.3.2, click the Appliance Download Key link to generate a unique appliance key; prior to Base 3.3.2, you must contact Bomgar Technical Support to request this key. From a non-restricted system, submit this key to Bomgar's update server at update.bomgar.com. Download any available updates to a removable storage device and then transfer those updates to a system from which you can manage your appliance.

From the Updates page, browse to the file from the Manual Installation section and then click the Update Software button to complete the installation. The appliance will install the new version of the Bomgar software.

Note: Be prepared to install software updates directly after download. Once an update has been downloaded, it no longer appears in your list of available updates. Should you need to re-download an update, contact Bomgar Technical Support.

Note: If you receive an error, please make sure the time listed on the /appliance > Status > Basics page is correct. Many functions of the Bomgar Appliance, including the Appliance Download Key, rely on this time being correct. If the time is not correct, please check the NTP setting on the Networking > IP Configuration page.

Updates
Updates :: Manual Installation

Updates :: Appliance Download Key