Use Team Chat to Chat with Other Representatives in the iOS Rep Console

Team Chat - iPad

Team Queues - iPhone  Team Queues - Logged In Representatives - iPhone  Team Chat - iPhone

From the Team Chat tab of the representative console, you can chat with other logged-in representatives. If you are a member of one or more support teams, select whichever team you would like to chat with. You can chat with all members of that team or select a name from the list of representatives to chat with just that one. If your administrator has enabled a general queue, you also can chat with representatives across all teams.