Share a Session with Other Representatives from the iOS Rep Console
To share a session with another representative, tap the Member Actions button. On an iPhone, access this button by tapping the Actions button first.
From the menu, select Share Session.
There are several ways through which you can invite a representative to join a session.
Select the issue for which you wish to request help.
Alternatively, locate the representative with whom you wish to share the session by first selecting a team or Embassy to which the representative belongs. Select a team name to view its members.
You can select a representative listed in the teams displayed to invite him or her to join the session.
Representatives will be listed here only if they are logged into the representative console or have extended availability enabled.
If you are permitted to share sessions with representatives who are not members of your teams, additional teams and Embassies will be displayed, provided that they contain at least one member logged in or with extended availability enabled.
When you invite a representative with extended availability enabled, he or she will receive an email notification.
If you have sent an invitation and it is still active, you may revoke the invitation by selecting it from the Cancel Invitation menu.
An invitation is made inactive when one of the following events occurs:
- The inviting representative cancels the invitation
- The inviting representative leaves or transfers ownership of the session
- The session ends
- The invited representative accepts the invitation
- The invited representative declines the invitation