Screen Share with the Remote Computer from the iOS Rep Console

Screen Sharing - iPadScreen Sharing - iPhone

From the Screen Sharing page, tap the play button to request view and control of the remote system. Once the customer has granted permission, the remote desktop will appear in your display. You will have full mouse and keyboard control of the remote system, enabling you to work on the remote computer as if you were really there.

  • Tap once to left-click.
  • Double-tap to double-click.
  • Place your finger on the cursor and drag to navigate the mouse.
    OR
    If absolute mouse pointer position is turned on in your settings, place the mouse pointer wherever your finger touches the screen.
  • Double-tap an item and then drag to drag and drop.
  • Pinch to view the remote screen at a scaled size or at its full resolution. Zoom occurs where the fingers are placed, regardless of the current pointer location.
  • Tap with two fingers to right-click.
  • Scroll the mouse wheel by dragging with three fingers.
  • Tap with three fingers to toggle the keyboard.
  • Tap and hold to locate the cursor.
    OR
    If absolute mouse pointer position is turned on in your settings, tap and hold to open a fly-out menu from which you can choose to left-click, right-click, or double-click.

Help Screen - iPad

On an iPad, if enabled in your settings, shake the device for a quick reference of screen sharing gestures.

 

Screen Sharing Actions - iPhoneHelp Screen - iPhone

On an iPhone, to access more screen sharing tools, tap the Action button in the upper right corner of the screen. Tap View Gesture Help for a quick reference of screen sharing gestures.

Action Button

 

Screen Sharing Actions

Start Screen Sharing

Stop Screen Sharing

Request or stop screen sharing.

 

Multi-Monitor

Select an alternate remote monitor to display. The primary monitor will be designated by a P.

 

Performance and Quality

View the remote screen in 2-bit gray scale for the lowest bandwidth consumption, 8-bit color for fast performance, 16-bit for a medium quality of image and performance, or 32-bit for the highest image resolution.

 

Reboot

Reboot the remote computer without losing your connection to the support session.

 

Special Actions

Perform a special action on the remote system. Based on remote operating system and configuration, available tasks will vary. When operating in elevated mode, some actions can be run in System context. Alternatively, provide an administrative user's credentials to perform a special action in that user context.

 

Privacy Screen

Disable the remote user's screen view and mouse and keyboard input. The user can regain control at any time by pressing Ctrl-Alt-Del. This feature is available only for Windows; in Vista and above, the customer client must be elevated.

 

Keyboard

Access the keyboard in order to type on the remote screen.