Pin a Jump Client to the Remote Computer from the iOS Rep Console

Pin Jump Client

Session Actions - iPhone  Pin Jump Client to Queue - iPhone

While in a session, you can pin a Jump Client to the remote computer, enabling later unattended access to that system. To begin, tap the Pin Jump Client button. On an iPhone, access this button by tapping the Actions button first. This will open a list of queues to which you are allowed to pin the Jump Client.

Pin Jump Client

 

Pin Jump Client to Queue

From the list of available queues, select the queue to which you wish to pin the Jump Client. Pinning the Jump Client to your personal queue means that only you can access this remote computer through its Jump Client. You also can choose to pin the Jump Client to the general queue to allow access to all representatives or to a specific team to allow access only to those team members.

If you wish to pin the Jump Client without setting a password, you can tap Pin now.

 

Set Jump Client Password

Alternatively, you may set a password for this Jump Client. This will require anyone who wishes to access the Jump Client to enter the correct password before gaining access to the remote system. Enter the desired password and then tap Pin.

 

Confirm Jump Client Password

Confirm the password you have set, and then tap OK.

 

Unpin Jump Client

If you no longer need unattended access to a remote system, you can remove the Jump Client. Tap the Unpin Jump Client button. On an iPhone, access this button by tapping the Actions button first.When prompted to confirm that you want to uninstall the Jump Client, tap Yes.

Unpin Jump Client