Use Jump Clients to Access Unattended Computers from the iOS Rep Console
To access an individual computer without end-user assistance, install a Jump Client on that system either from within a session or from the Jump Clients page of the administrative interface. Your account permissions may disallow you from using Jump Clients, or you may be allowed to Jump but not to deploy the clients yourself. You also may be allowed to pin clients to your personal queue or only to one of your team queues. You may be disallowed to set passwords, or you may be allowed to access all Jump Clients without needing a password.
Jump Clients are grouped according to who can access them - only the representative who created them, a particular team, or all representatives.
Note: If you need to access Jump Clients when no user is available, make sure the session permissions are set either to disable prompting or to default to Allow for unattended sessions.