Use Jump Clients to Access Unattended Computers from the iOS Rep Console
To access an individual computer without end-user assistance, install a Jump Client on that system either from within a session or from the Jump Clients page of the administrative interface. Your account permissions may disallow you from using Jump Clients, or you may be allowed to Jump but not to deploy the clients yourself. You also may be allowed to pin clients to your personal queue or only to one of your team queues. You may be disallowed to set passwords, or you may be allowed to access all Jump Clients without needing a password.
Jump Clients are grouped according to who can access them - only the representative who created them, a particular team, or all representatives. To locate a Jump Client, select a location. On an iPad, tap the Refresh button. You can use the Search feature to narrow your results. Once you have found the computer you wish to access, select the entry to view details.
Tap the Jump button to begin a session. Depending on the permissions your administrator has set for your account, the end-user may be prompted to accept or deny the session. If no response is received within a defined interval of time, the session will either start or cancel as set in your account permissions.
If you need to access Jump Clients when no user is available, make sure the session permissions are set either to disable prompting or to default to Allow for unattended sessions.