Elevate Rights in the Customer Client from the iOS Rep Console

When a session starts in click-to-chat mode, only chat will be available. If you wish to have access to more robust support features such as screen sharing, you must elevate the customer client.

Similarly, if the downloaded customer client is running in user mode, you may not have the depth of access you need. You can elevate the customer client to run with administrative rights, as a system service. Elevating the customer client enables switching user accounts, deploying Jump Clients in service mode, and controlling protected windows and UAC dialog boxes. Elevation does not change the user context of the active user and is not the same as logging out the active user and logging back in as an administrator.

Elevate Customer Client - Prompt Customer - iPad

Session Actions - iPhone  Elevate Customer Client - Prompt Customer - iPhone

To elevate the customer client, tap the Elevate button. On an iPhone, access this button by tapping the Actions button first.

Elevate

If Prompt Customer is selected, tap OK to send a request to the customer to enter administrative credentials for his or her computer.

 

Select Elevation Method

To select an alternate means of elevation, tap Elevation Method and then select the method you wish to use.

 

Elevate Customer Client - Specific User

If you possess administrative credentials to the remote computer, select Specific User to supply an administrative username and password yourself. Tap OK to elevate the client.