Chat with the Customer During a Session in the iOS Rep Console
Throughout the support session, you can chat with your remote customer. You do not need to have screen sharing permissions before beginning chat.
If one or more representatives are sharing the session, you can choose to chat with all participants or to chat privately with only the other representatives. When an additional representative joins a shared session, he or she will be able to see the chat history for the previous few minutes.
The chat window not only records the messages and the time they were sent but also serves as a running log of everything that happens throughout the session, including permissions granted.