Chat with the Customer During a Session in the iOS Rep Console

iPad Chat Window

Throughout the support session, you can chat with your remote customer. You do not need to have screen sharing permissions before beginning chat. If enabled in the representative console settings, you will receive popup notifications when chat messages are received.

 

iPhone Chat Window

Throughout the support session, you can chat with your remote customer. You do not need to have screen sharing permissions before beginning chat. If enabled in the representative console settings, you will receive popup notifications when chat messages are received.

Throughout the support session, you can chat with your remote customer. You do not need to have screen sharing permissions before beginning chat. If enabled in the representative console settings, you will receive popup notifications when chat messages are received.

 

Chat Message Waiting

If you receive a message while chat is closed, the chat icon will display the number of messages waiting. On an iPad, the icon will also flash. Tap the chat button to open or close the chat area.