To detach a session window from the representative console, drag the tab away or right-click the tab and select Detach. To reattach a separate window as a tab, click the close window button.
By right-clicking the session tab, you also can rename the session or can revert the name to the default.
At the bottom right of the session window is information about the remote system along with any other information the customer may have provided in the issue submission form. Also, if your administrator has enabled the XML API, you may designate an external key for use in session reports. Any custom session attributes enabled by your administrator will appear in a Custom Info tab. Click Copy to copy all information to your clipboard.
Another option that your administrator may choose to enable is the ability to log out the Windows user automatically or lock the remote computer when the session closes. When you have been working on an unattended system, for example, locking the computer is recommended to prevent unauthorized users from viewing private information. Set the action to take from the dropdown at the bottom of the pane.