Representative Console User Interface

Representative Console

Sessions - Manage multiple remote support sessions at the same time.

Quick Start Buttons - Easily access frequently needed tools. Quick start buttons can be turned on or off from File > Settings.

  • Start - Open a dialog for a quick-reference guide to starting a session.
  • Session Key - Begin sessions with randomly generated, one-time use session keys.
  • Bomgar Buttons - View details and usage statistics of deployed Bomgar Buttons.
  • Present - Share your screen with one or more remote attendees.
  • Jump To - Jump to a computer on a remote network via Jumpoint or on your local network. Bomgar’s Jump Technology enables privileged representatives to connect to an unattended remote computer to start a session without end-user assistance.
  • RDP To - Start a Remote Desktop Protocol session with a remote Windows system.
  • Shell Jump - Quickly connect to SSH-enabled and Telnet-enabled network devices through a deployed Jumpoint.
  • Intel® vPro - Using Intel®Active Management Technology, support fully provisioned Intel®vPro Windows systems below the OS level.

Queues - Queues list customers who are waiting for support or who are in a session. Details about the customer being supported appear in this section.

Dashboard - Privileged users can view and monitor ongoing support sessions and teammates of a lower role, providing administrative oversight to help manage support staff. Status indicators show whether representatives are available, are idle, are busy, or have auto-assign turned off. A bar at the bottom of the dashboard shows the percentage of representatives in each state.

Access Requests - If a representative is a sponsor in one or more Access Sponsor groups, he or she will see an Access Requests tab in the representative console. When a representative makes a request, all sponsors in the selected access sponsor group will see a new request in the Access Requests tab of the representative console.

Jump Client Interface - If you have installed a Jump Client on a system to enable unassisted access, those Jump Clients will appear here, grouped according to who can access them.

Representative Chat - Chat with other support representatives. You also can share your screen with a team member without requiring a support session.