Collaboration

Chat with Other Representatives

Representative Chat

From the Home tab of the representative console, you can chat with other logged-in representatives. If you are a member of one or more support teams, select whichever team you would like to chat with from the list of queues at the left of the Home tab. You can chat with all members of that team or chat with just that one.

If your administrator has enabled a general queue, you can also select the general queue to chat with representatives across all teams. When you go back to your personal queue or select All Queues, you will remain in the chat for the queue you just left.

Click the icon at the top left of the chat pane to pin or un-pin the sliding chat window. If the window is un-pinned, hover over the hidden window to reveal it.

When typing in English, misspelled words will be underlined in red. Right-click to view spelling suggestions or to ignore that spelling for the current representative console login.