RDP to a Remote Windows System

Use Bomgar to start a Remote Desktop Protocol (RDP) session with a remote Windows system. Because remote desktop protocol sessions are proxied through a Jumpoint and converted to Bomgar sessions, representatives can share or transfer sessions, and sessions can be automatically audited and recorded as your administrator has defined for your site.

Remote Desktop Protocol Dialog

To start an RDP session, open the Remote Desktop Protocol dialog from:

  • The Support menu of the representative console
  • The RDP To button at the top of the representative console

Select a Jumpoint and then enter the hostname or IP address of the computer you wish to support.

Note: By default, the RDP server listens on port 3389, which is therefore the default port Bomgar attempts. If the remote RDP server is configured to use a different port, add it after the hostname or IP address in the form of <hostname>:<port> or <ipaddress>:<port> (e.g., 10.10.24.127:40000).

Provide the username to sign in as.

Choose the resolution at which to view the remote system. This can be the same size as your primary monitor, the size of all of your monitors combined, or one of several standard sizes.

Select the quality at which to view the remote screen. This cannot be changed during the remote desktop protocol (RDP) session. View the remote screen in 2-bit gray scale for the lowest bandwidth consumption, 8-bit color for fast performance, 16-bit for a medium quality of image and performance, or 32-bit for the highest image resolution.

To start a console session rather than a new session, check the Console Session box.

To import an RDP file, click the Import button. This pre-populates some of the fields required for the remote desktop protocol connection.

To begin the remote desktop (RDP) session, click Jump.

Enter RDP Credentials

You will be prompted to enter the password for the username you specified earlier.

 

Screen Share in RDP Session

Your remote desktop protocol (RDP) session will now begin. Begin screen sharing to view the remote desktop. You can send the Ctrl-Alt-Del command, capture a screenshot of the remote desktop, and share text clipboard contents. You also can share or transfer the RDP session with other logged-in representatives, following the normal rules of your user account settings.