View Multiple Monitors on the Remote System

Bomgar supports remote desktops configured to use multiple monitors. When you first connect to a remote desktop, you will see the primary monitor in the Screen Sharing tab. If additional monitors are configured, a Display icon will appear active in the Screen Sharing toolbar, and a Displays tab will appear in the bottom right corner of the representative console.

Multi-Monitor Support

Using the Display Icon

Multi-Monitor Select Button

Select the Display icon to see all the displays attached to the remote computer. In this view, the remote monitors are represented by rectangles rather than thumbnail images. The position of each rectangle corresponds to the position configured for each monitor on the remote desktop.

The primary monitor appears in the Screen Sharing window by default. To change your view, click on the rectangle that represents the monitor you wish to see. You can also select View All to show all the displays attached to the remote computer in the Screen Sharing window.

 

 

Multi-Monitor Inactive

If the remote computer has no additional monitors attached, the Display icon will be inactive.

 

Using the Displays Tab

Multi-Monitor: View One Display

Select the Displays tab to see thumbnail images of all the displays attached to the remote computer. The position of each thumbnail image corresponds to the position configured for each display on the remote desktop.

The monitor currently displayed in the Screen Sharing tab will be highlighted.

 

Multi-Monitor: View All Displays

The primary monitor appears in the Screen Sharing window by default. To change your view, click on the thumbnail of the monitor you wish to see. You can also select View All to show all the displays attached to the remote computer in the Screen Sharing window.

 

Multi-Monitor: View All Low Resolution

If the support session is in grayscale mode, the remote monitors are represented by rectangles rather than thumbnail images. The position of each rectangle corresponds to the position configured for each monitor on the remote desktop.

Note: The refresh cycle of the thumbnail image is about three seconds in ideal conditions but can lag depending on connection speed and data transfer.