Login to the Representative Console
After installing the Bomgar representative console, launch the representative console from its directory location as defined during installation.
Note: By default, in Windows, you can access the representative console from Start Menu > All Programs > Bomgar > support.example.com, where support.example.com is the hostname of the Bomgar site from which you downloaded the representative console.
At the prompt, enter your username and password. Alternatively, if your administrator has configured a Kerberos server to enable single sign-on, you can log into the representative console without entering your credentials. Invited representatives can also enter a session key to join a shared session on a one-time basis.
Check Remember my login information to have the representative console save your username and password. This option can be enabled or disabled from /login > Management > Security.
If you have multiple languages enabled for your site, select the language you wish to use from the dropdown beside the globe icon. If you wish to change the selected language after logging in, you must log back out to choose another language.
Once you log in, the representative console will open, and a Bomgar icon will appear in your computer’s system tray. If you close the representative console but remain logged in, you can reopen the window by double-clicking the system tray icon or by right-clicking the icon and selecting Show Window.
Note: Your administrator may require you to be on an allowed network to log into the representative console. This network restriction may apply only the first time you log in or every time.