Mass Deploying to Macs through Dell KACE

Representative Console Installation with Dell KACE

  1. From your Bomgar Appliance's /login interface, go to the My Account page.
  2. In the Bomgar Representative Console section, select Mac OS® X as your platform and click Download Bomgar Representative Console. Save the installer package to a location that you can access from your Dell KACE Administrator Interface.

The rest of these steps occur in the Dell KACE Administrator Interface.

  1. Add the representative console installer to your software inventory. You can set all options to your specifications.
  2. Go to Distribution > Managed Installations. From the Choose Action list, select Add New Item.
  3. For the Software field, select the representative console installer. You can set all other options to your specifications.
  4. Select the systems to which you wish to deploy the Bomgar representative console.
  5. Click Save.
  6. Wait for the systems to check in, or go to the inventory and force update. This may take a moment.
  7. The Bomgar representative console silently installs. Your users can now log into and run the representative console.

Jump Client Installation with Dell KACE

  1. From your Bomgar Appliance's /login interface, go to the Configuration > Jump Clients page.
  2. In the Jump Client Mass Deployment Wizard, be sure to check the option Attempt an Elevated Install if the Client Supports It. It is also recommended to check Start Customer Client Minimized When Session Is Started for a truly silent install. You can set all other options to your specifications. Click Create.
  3. Select Mac OS® X (Intel®) as your platform and click Download/Install. Save the installer package to a location that you can access from your Dell KACE Administrator Interface.

The rest of these steps occur in the Dell KACE Administrator Interface.

  1. Add the Jump Client installer to your software inventory. You can set all options to your specifications.
  2. Go to Distribution > Managed Installations. From the Choose Action list, select Add New Item.
  3. For the Software field, select the Jump Client installer.
  4. Set the Installation Command to Configure Manually. In the text box that becomes enabled, paste the following script:

hdiutil attach -nobrowse -noverify *.dmg -mountpoint ./mnt; ./mnt/*.app/Contents/MacOS/sdcust

  1. If you have allowed override of any Jump Client fields, you can append the desired command line parameters to the end of the script above.
  2. Check the option Do not prepend msiexec.exe.
  3. You can set all other options to your specifications.
  4. Select the systems to which you wish to deploy the Bomgar representative console.
  5. Click Save.
  6. Wait for the systems to check in, or go to the inventory and force update. This may take a moment.
  7. While the Jump Client is installing, a splash screen will appear on the remote systems, and a Bomgar icon will briefly appear in the dock. If you did not check Start Customer Client Minimized When Session Is Started, then the customer client will momentarily appear as the Jump Client makes its first connection; it will then disappear.
  8. The Jump Client is now installed and appears in the menu bar.
  9. After a short interval, refresh the Jump Client interface in the representative console to see the Jump Client. As with all Jump Clients, you must have permission to access this Jump Client to see it in your list.