Use a Bomgar Button for BlackBerry® to Request Support

BlackBerry Bomgar Button Session Initiation

After Bomgar Buttons have been installed, end-users will see Bomgar as an application on their BlackBerry® Smartphones and can request support by clicking on the Bomgar Button icon.

Once the Bomgar Button has been selected by the customer, Bomgar displays options for requesting support. The available options depend on how the Bomgar Button is configured.

The BlackBerry® Bomgar Button supports all the initiation options defined in the Bomgar Button profile.

 

 

 

Once the customer has initiated the session, the support request will appear in the appropriate support queue.

Bomgar Rep Console BlackBerry Bomgar Button Queue