Support BlackBerry® Smartphones Using Bomgar

Bomgar allows support representatives to access and support remote BlackBerry® Smartphones. This guide provides some best practices for supporting those devices.

You must be running Bomgar version 10.2 or later in order to support BlackBerry® devices, but there have been significant upgrades for BlackBerry® support since.

Starting with Bomgar 14.1, web-based click-to-chat is also available on BlackBerry® devices. Click-to-chat allows you to easily chat with your remote customer without requiring your customer to download or run the Bomgar customer client. To use click-to-chat, the remote user must be using a modern browser supported by Bomgar.

Bomgar supports BlackBerry® OS versions 4.3 through 7.x.

Supporting BlackBerry Smartphones