Settings and Options for Bomgar Buttons for BlackBerry®

If your service desk has a specific queue or team for handling BlackBerry® support, you may wish to create a new Bomgar Button profile for BlackBerry® Smartphones. To add multiple Bomgar Button profiles you must have Enterprise licensing (prior to 14.2).

To create a Bomgar Button for BlackBerry® deployment, log into the Bomgar administrative interface, and then navigate to Configuration > Bomgar Button.

Under Bomgar Button Profiles, you may add a new Bomgar Button profile. A default Bomgar Button is provided should you choose not to create a customized Bomgar Button.

Note: Adding a new Bomgar Button profile allows you to customize various elements of the icon, including:

  • The image used for the Bomgar Button
  • The title and short title customers see
  • The session initiation options available to customers [e.g., session key only or access to the support queue associated with the Bomgar Button]

Bomgar Admin Add Bomgar Button Profile

Once Bomgar Button profiles have been created, administrators can enable support representatives to use them. To do so, navigate to Users & Security > User Accounts and select the particular user you wish to edit. Then scroll down and check some combination of the following checkboxes:

  • Allowed to deploy and manage Bomgar Buttons in personal queue
  • Allowed to deploy Team Bomgar Buttons
  • Allowed to manage Team Bomgar Buttons

Alternatively, you can navigate to Users & Security > Group Policies and make the same changes for a group of support representatives.