Switch Applications while Screen Sharing with a BlackBerry®
Navigating applications on a BlackBerry Smartphone can add time to a remote support session. To reduce support time, Bomgar offers two easy ways to switch applications.
Use Special Actions to Switch Applications
During a support session with a BlackBerry Smartphone, select the Special Actions menu to switch between applications on the smartphone.
|Show Event Log||Opens the event log on the BlackBerry Smartphone|
|Open Application List||Opens a fly-out menu which lists all the applications running on the remote device and allows the support rep to select which one to open|
|Previous Application||Opens the previous application used on the device|
|Switch Application||Displays the Switch Application menu on the device|
Use Keystrokes to Switch Applications
During a support session with a BlackBerry Smartphone, you can use the keystroke Alt+Esc to display the "Switch Application" menu on a BlackBerry Smartphone.
Note: Pressing Alt+Esc displays the Switch Application menu on a BlackBerry Smartphone only when the Bomgar representative console is in full screen mode.
To open the Bomgar representative console in full-screen mode, simply select the Full Screen icon in the toolbar.
Once in full-screen mode, pressing Alt+Esc displays the "Switch Applications" menu. Move through this list using the arrows on your keyboard. Press Enter to select the application you want to open.