BlackBerry® Device Connection Methods
Companies using the BlackBerry Mobile Data System (MDS) should be aware that connecting to Bomgar through the MDS, as opposed to connecting through the Internet access provisioned by the provider, results in slower performance.
Routing through the MDS adds more points through which the connection has to pass. Bomgar will connect through the MDS if the BlackBerry Browser is used to start the session.
If the BlackBerry Enterprise Server (BES) policy is set to allow you to select the Internet browser, the session performance is much better. The visuals here demonstrate setting up a Verizon 8830 to select the Internet Browser.